Netflix Customer Care on Twitter
Getting Netflix's Attention on Twitter by GetHuman
Usually replies within: 13.3333 hours
Best time to tweet: ~1:30pm
#6 of 7 contacts
22,168 customer votes
Recent reasons others tried tweeting Netflix
Would like to change my payment plan.
I keep getting emails saying you cannot get the money from my bank account and that I s...
Please let me know what my password is
I purchase my subscription right now but my service not start yet plz solve my problem
I purchse one month subscription but not started yet plz solve my problem otherwise bac...
Where can i find the movies and TV shows that i have done?
trying to subscribe to netflix
I just got charged twice. Is this a bug that needs to be fixed? Same thing happened to...
There seems to be a problem with payment of Netflix from paypal but the problem seems n...
Can’t get Netflix on my computer. It asked me to sigh in but doesn’t recognize the pass...
my account has been hacked help
Get help with my issue
Zahlung ist get*tigt aber keine Aktualisierung vorgenommen worden. Zahle nicht umsonst...
Netflix Twitter-based Customer Help - Stats
Twitter @ Handle
Mon-Fri 7:30am-6:30pm PST
Right time to tweet them
Expected reply tweet
Rank (amongst all ways to contact)
Legibility of messaging
Customer service rating
Information last updated
Mon Mar 30 2020 08:00:00 GMT+0000 (UTC)
Netflix Customer Service through Twitter
Netflix is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Netflix will do this, but don' be surprised if they do.
Customer Support through Twitter in General
One thing you might like even more than trying to tweet or DM Netflix your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Netflix that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Netflix's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.
More about contacting Netflix
Of the 7 way(s) to get in touch with Netflix, customers like you claim that the best one is the 888-638-3549 option. From this page you can easily access all the possible contact information options for Netflix as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Netflix? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.