Netflix Customer Care on Twitter

Getting Netflix's Attention on Twitter by GetHuman

@Netflixhelps
Customer Twitter Account
Usually replies within: 13.3333 hours
Best time to tweet: ~10:45am
#6 of 7 contacts
22,165 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Netflix

My renewal was declined.*Unable to insert correct birthdate when updating debit card in...
Trying to fix my account it was changed without my authorization and I want to update a...
Want to cancel my account
Have been a subscriber as soon as it was available from my TV service. Respect your dec...
I did not purchase an upgrade
One of your customers hacked into my bank account and used it to try to pay for your Ne...
spent an hour on the phone didn't get Netflix but you took it from my acct already I wa...
i would like my debit card removed from your site
How can I receive my password I forgot it okay I received my password I forgot it
You sent me an email telling me you could not invoice my account and see attached file...
I've been being billed by Netflix for * months. I never got their service that I know o...
I want to revive my Netflix account and need to speak to live customer service to do so.
Call me please regarding my acct being restricted. *** ***-**** thank you.

Get help with my issue

Netflix Twitter-based Customer Help - Stats

Twitter @ Handle@Netflixhelps
Call-back availableNO
Best hoursMon-Fri 7:30am-6:30pm PST
Right time to tweet them10:45am
Expected reply tweet13.3333
Issue turnaround time17
Rank (amongst all ways to contact)6
Legibility of messaging77%
Customer service rating76%
Customer votes22,165
Information last updatedSat May 21 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Netflix Customer Service through Twitter

Netflix is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Netflix will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Netflix your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Netflix that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Netflix's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Netflix

Of the 7 way(s) to get in touch with Netflix, customers like you claim that the best one is the 888-638-3549 option. From this page you can easily access all the possible contact information options for Netflix as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Netflix? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Netflix

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