Netflix Customer Service Issues

I have had a Netflix account for over 5 years since living at Scott Avenue in Oakville. Back then, we used “sympatico” as our internet/email provider and paid through a Visa account. After moving to Burlington, we switched to the local “cogeco” internet/email provider. Up until last night, we had no issues accessing Netflix daily. However, today, we were prompted to sign in when trying to use your service. Despite several attempts, we were unable to sign in as we no longer have the required address/password. I would like to update our account information or cancel the old account we currently pay for monthly in order to create a new account for your service.

On Wednesday, January 2nd at 7:20 PM, I’d like to address the issue with our Netflix account. We have been loyal customers for over 5 years, starting when we resided on Scott Avenue in Oakville. Our initial internet and email provider was “sympatico,” and we made payments through a Visa account. Since moving to Burlington, we have switched to the local “cogeco” internet and email services. Until yesterday evening, we had no issues accessing Netflix daily. However, today when trying to log in, we encountered a sign-in request. Despite several attempts, we were unable to access our account due to forgotten login credentials. We visited your help website, only to face further sign-in requirements that we are unable to meet. I would appreciate assistance in updating our account information or closing the current account (which we pay for monthly). I am eager to establish a new account profile for continued service.

I have been a subscriber to this service for several years. The movie quality is poor, and many genres offer only duplicated content. Months go by without new movie updates or seasons. Series we enjoy are often removed, forcing us to seek them elsewhere. It's frustrating spending hours to find a movie, ending up rewatching old series. The lack of concern for quality and entertainment is evident. Most good movies are in foreign languages, requiring distraction to read subtitles or learn a new language. Raising rates while providing subpar content is insulting. Customer loyalty will suffer if these issues are not addressed with respect for paying customers.

Thank you for your email regarding the block on my payment method. I am now requesting you to unblock it. I noticed on my bank statement that I was being charged for three accounts when I only intended to have one. Two additional accounts were mistakenly created during my login attempts. Due to moving and starting a new job, I was unable to address this issue sooner. My debit card is of personal nature, not a credit card, and I have no intention of changing banks or accounts. If my card cannot be used for Netflix due to the previous block, I will explore other streaming options like Amazon Prime. I am willing to provide any necessary verification to unblock my card, but I do not wish to plead with any company to accept my money.

Dear Netflix, I want to share a business idea with you about improving the way subtitles are served to customers. Currently, I believe there is room for innovation that can greatly benefit users. For instance, my father, a subscriber in Estonia, struggles with English subtitles although he understands Estonian and Russian. He faces a language barrier when trying to watch certain content. I propose a feature where users can request translations for specific content by setting a price. This would create opportunities for translators to earn extra income and enhance the viewing experience for subscribers like my father. My background in marketing and entertainment has equipped me to bring this concept to life. I am based in Tallinn, Estonia, but willing to relocate as needed if Netflix is interested in collaborating to implement this idea. Looking forward to your feedback, Mart Roosaar

Hello, I'm Pj from Belgium. After watching the documentary "Fyre," I was intrigued by the concept of the movie. Witnessing how many individuals lost their money deeply affected me. I now feel compelled to enhance the festival to address the emotional and financial hardships faced by those affected. I am seeking to reach out to Andy King regarding this matter. Can you assist me in connecting with him? Regards, Pieterjan Pieters You can reach me at [redacted] or [redacted]

I am currently being billed monthly for a premium account with Netflix, but upon attempting to log in, I receive a message stating that my email address cannot be found. Due to two incidents of credit card fraud within two weeks, I have since switched my payment method to my bank account. Unfortunately, I am unable to access my Netflix account or stop the billing process. I am seeking assistance in identifying the email address associated with the account that is being billed, so I can update the payment information to my new credit card and regain access to my account. I have used three different email addresses, and the only one appearing to be valid is linked to a canceled credit card.

While watching "Grace and Frankie," I suddenly encountered an audio description issue that I couldn't resolve through the subtitle menu. Even with subtitles off and audio description set to English, I couldn't find an option to turn off the audio description. This has been incredibly frustrating as I prefer not to have a narrator explaining the scenes as I watch. This is the second problem I've faced since the recent update. The first issue was the app not opening and displaying a red circle. To address the app not opening, I went to my TV's applications and reset the Netflix app. Sharing this information might be helpful to future customers experiencing similar problems, although I don't think the two issues are connected.

I recently encountered an issue with my Netflix account. I found it odd that I was signed out and given the option for 30 days free trial. I chose the trial because I hadn't been charged, but later discovered that the payment had already been taken. After contacting tech support about accidentally creating two accounts, they explained the old one was canceled due to an invalid email, and they would refund the money. However, upon checking my bank account, I found the refund and subsequent charge led to overdraft fees on the 14th. Calling customer service, I was informed the refund process could take 5-10 business days. It's frustrating to incur fees due to this error. Your assistance in resolving this matter is appreciated, as the fees exceed my Netflix subscription cost.

During my hospital stay on either Tuesday or Wednesday, I decided to sign up for the free one-month trial of Netflix to pass the time. Initially, I encountered issues with the app after entering my details, so I assumed there was a bug. I attempted a second time, successfully entering my credit card information and enjoying a full series. Unexpectedly, when I checked my bank account on Thursday, I noticed a charge of $13.98 for the second option I selected, despite the trial being advertised as free. I would appreciate a refund for the charge. I still wish to enjoy the remaining trial month and may consider continuing the subscription in the future.

I recently cancelled my Netflix subscription, but to my dismay, I noticed a charge of £9.99 on my bank statement today. I did not choose the £9.99 plan as I do not need to share Netflix with many people. Furthermore, when a cancellation is requested, it should remain in effect unless specifically reactivated. I canceled due to financial difficulties, so it is frustrating to discover an unauthorized charge. When I called Netflix, the representative implied that my cancellation did not go through, despite my confirmation email from last month. After a frustrating conversation, the representative assured me that the subscription was cancelled, but the refund would not be processed until next week. It is concerning that funds can be deducted immediately but take longer to be reimbursed. This experience has soured my opinion of Netflix, and I request a timely resolution to this matter. Thank you, Annamarie.

I've been experiencing issues with my Netflix account. Yesterday, my account was inactive, so I signed in and was prompted to create a new account. Despite using the same email and password, I had to restart my subscription on the original account. I used Netflix without any problems. However, today, I was signed out again, and my account wasn't recognized on the app. I was forced to create a new account once more using the same credentials. Although the site acknowledged my account and provided a link to access the purchased subscription, when I clicked on it, I was directed back to the sign-in page. After completing the process, a new subscription was initiated. As a result, I now have two charges on my card for the same account. This situation is frustrating, and I'm seeking a refund for at least one of the charges.

I recently noticed a $16 charge on my account following a free trial. During the signup process, there was no mention of any charges despite it being a "free trial." I was surprised to see my account placed on hold without warning, prompting me to review billing details. Upon inspection, I found Netflix had charged me $16 with no prior notice. After a live chat with Netflix support, I learned that my account was on hold due to a previous device connection. This experience left me feeling disappointed, as I believe Netflix should have clearly communicated the billing terms. The charge came as a surprise, and my membership end date coincides with the trial period. As a loyal customer, I feel let down and hope to understand why this occurred and potentially request a refund.

I am encountering a problem with my Chromecast while casting from my iPhone. Once connected, the app disconnects after 3 to 4 minutes, leaving me unable to control the playback from the Netflix app. Even pressing the casting icon doesn't reestablish the connection, forcing me to exit the app, close it, and restart to reconnect. Many users seem to have this issue, and unfortunately, no fix is available. I have a [redacted] MB video demonstrating the problem. My Netflix account is associated with [redacted], but I prefer to be contacted using the email below instead.

Hello, I reside in Turkey, although not originally from here. Much like many other foreigners and residents, I am frustrated that popular shows like "Friends" are absent from Netflix in this region. Additionally, it's disappointing that seasons 5 and 6 of "Brooklyn Nine-Nine" are missing as well. Despite paying for Netflix, I prefer not to resort to using pirated websites. While I understand content availability can vary by country, my request as a dedicated daily user of Netflix is to have "Friends" included. This show is a favorite of mine, and the limited opportunities I have to watch it only when I visit home or travel briefly are insufficient to enjoy all 10 seasons. I sincerely hope Netflix will consider bringing "Friends" to the platform for viewers like me. Best regards, Fatima A.

I want to address a concern with Netflix. They recently removed my favorite movie, Zootopia, and I would like to kindly request its return. Zootopia holds a special place in my heart and resonates with me deeply. The emotional connection I feel towards the characters, particularly during a poignant scene under the bridge, is something I value in a film. I was looking forward to sharing this movie with my niece, but now I can't due to its absence on the platform. I believe returning Zootopia would be greatly appreciated by many viewers. If space is an issue, I suggest removing Boss Baby instead. Zootopia's storytelling and characters, in my opinion, outweigh the confusion I found in Boss Baby. I understand if my request cannot be fulfilled, but it may lead me to consider canceling my Netflix subscription. I would appreciate your consideration on this matter. Thank you, M. W.

I need assistance with my Netflix account. When I checked the settings, I discovered that the email and password had been changed without my knowledge. Additionally, the package had been upgraded to include four screens, which I did not request since I only have the basic package. I have already contacted Netflix regarding these issues and was erroneously charged twice for a package I did not authorize. I am requesting a credit for two months' worth of charges at $15.99 per month. The email associated with the account is ekminor9909@[redacted] with the passcode lisa2018. I want Netflix to be canceled immediately as I refuse to pay for services I did not subscribe to. I demand a resolution and a credit for all the months of inconvenience caused by Netflix's errors. Thank you.

On February 15, [redacted], I reached out to Netflix about unauthorized charges on my bank statement. After speaking with a customer service representative, it was confirmed that two fraudulent accounts were created using my information, specifically my debit card ending in **[redacted]. These accounts had been charging me triple the amount for 14 months. The rep noted that the information on the fraudulent accounts was in Spanish, which was not me. When I inquired about how my information was obtained, the response was evasive. I requested a refund for the fraudulent charges, but was only offered a waiver on my next 6 months' subscription fees. This did not add up to the total amount I had been overcharged. Instead of account credit, I am seeking a full cash refund of $[redacted].72, the precise sum that was fraudulently taken from me.

Dear Netflix, I have been a loyal customer for 5-6 years and am disappointed by the repeated price increases. Your justification of adding content doesn't align with my viewing preferences. I believe I am paying more for additional content I don't watch. In my field of insurance, such price hikes would lead to losing clients. I urge you to maintain my current plan rate for another year as a gesture of loyalty. If no action is taken, I may have to explore cheaper alternatives like Crave TV or YouTube. My loyalty should be valued. I hope for a positive response that considers the economic challenges customers face today. Sincerely, [Initials]

Hello, I'm Tyler Stone, a sixteen-year-old junior at Stroudsburg High School in Pennsylvania. I've been a fan of Total Drama Island since I was six years old in [redacted]. I've watched every season and it inspired me to pursue acting, directing, and screenwriting. I understand there's a slim chance Cartoon Network will pick up the show due to Totaldramarama's success, but I'd like to propose a live-action version to Netflix. Aging up the show to PG-13 could engage the original fan base, and involving the original voice actors would add depth. I appreciate the opportunity to share my idea. Thank you for inspiring me to chase my dream. You can find the petition for Total Drama renewed by Netflix in the link below. Feel free to contact me at [redacted]. Thank you for your time, and have a great day!