Netflix Customer Service Issues

My Standard plan renewal was due on December 14, and I was charged accordingly to continue my subscription, which was fine. However, on December 15, I decided to upgrade to the Premium plan and was surprised that I was immediately charged for it. Upon reverting to the Standard Plan the next day, I realized I still had to pay for the Premium Plan. In summary, I didn't have the opportunity to fully utilize the Standard plan I had paid for from December 14 to January 14 as I was charged for the Premium plan on December 15. I have canceled my subscription and will renew it later, but it feels unfair to have paid for a month without being able to use it fully due to the additional charge. Your thoughts on this would be appreciated. Thank you!

I recently received a survey from Netflix via email and spent over an hour completing it. After finishing, I was excited about the opportunity to join a focus group. However, while setting up my computer for the meeting and scheduling the actual session, I realized the survey didn't specify the time format clearly, causing me to make a mistake. Unfortunately, without the chance to correct it, I was deemed ineligible to participate, which was frustrating. Moreover, the questions regarding the video quality were confusing and lacked clarity. When I reached out to the provided contact number for assistance, I initially faced skepticism about the legitimacy of the email until a supervisor intervened. Although he was aware of the surveys, he couldn't assist me further. Despite these challenges, I'm still eager to take part in the focus group.

I recently discovered an unauthorized charge on my credit card statement from your company for a service I do not use. After investigating, I found out that the charge is linked to an account under the name of Maria Johnson, which I did not create. I believe this account was opened fraudulently and I would like it to be closed immediately. I have canceled the credit card that was being charged and would like to ensure that no further charges are made in connection to this account. I am concerned about the security of my personal information and request a full investigation into this matter. Your prompt attention to this issue is greatly appreciated. Thank you.

I am having issues with my Netflix account. We pay the monthly fee through our Nationwide Bank in Scotland, but since moving to Spain, we have been experiencing problems with our service. Despite never missing a payment, we keep losing access to Netflix. My wife has Multiple Sclerosis and watching Netflix is important for her. The error code NW-3-6 keeps appearing, and I cannot remember the joining code I was given. Our email has changed to >[redacted]< and our new phone number is [redacted][redacted]. I appreciate any help from Netflix to resolve this issue as we don't want to cancel our subscription due to these ongoing problems.

I have been a long-time Netflix customer who appreciates their commitment to representing marginalized voices like the LGBT community. Netflix, as a strong influence in the industry, has the power to impact the content they support, such as in Dreamworks productions. Recently, the final season of Voltron Legendary Defender was released, promising positive representation of queer characters. Unfortunately, the season did not deliver on this promise. The gay character's storyline was mishandled, with changes made last minute that altered the narrative significantly. Additionally, the treatment of a female character, especially a woman of color, was concerning and lacked proper respect. I am reaching out in hopes that Netflix can use its influence to address these issues with Dreamworks. I believe in the power of representation in media and the positive effect it can have on viewers. By advocating for a more thoughtful and respectful approach to diverse storytelling, we can ensure that all audiences feel seen and valued. Thank you for considering the impact of these decisions and the importance of representation in media.

I am reaching out regarding my mother-in-law's request. In October, her grandson, Andrew Hume, activated Netflix at her address without her knowledge. She wants to disconnect the service but is uncertain about the account details under her name or her grandson's. Please assist Mrs. Mona Foster of 19 Myuna Road, Blackmans Bay, Tasmania [redacted], Australia, at 03 [redacted]3. Grandson Andrew Hume can be contacted at [redacted]. I'm Shelley Loring; kindly email me the necessary steps for service disconnection, whether it should be handled by Mrs. Foster or Andrew Hume. Thank you.

I am perplexed by the lack of recent movies and series available on your platform despite paying for the service. Popular shows like "Game of Thrones" and "The Handmaid's Tale" are missing, and the selection mainly consists of anime and Spanish content, along with dated movies. While "John Wick 2" is there, the first installment is absent. It would be great to see a variety of quality programs like "Shawshank Redemption" and "The Green Mile." The individual responsible for curating content needs to address these issues promptly. If the situation doesn't improve, I may need to cancel my subscription, as I can access better content online for free.

I received an email on December 18th regarding updating my billing details for my Netflix subscription. The email stated that my subscription payment had failed and I needed to update my payment method to avoid losing access. I clicked on the provided link to update my details. Two days after updating my billing information, my card was used for unauthorized shopping amounting to over $[redacted]. I trusted Netflix to keep my account secure, so this incident is concerning. I have already cancelled my card as a precaution. Please investigate this issue promptly.

I encountered error code NW-2-5 on our Roku while trying to start Netflix. Despite rebooting the modem, router, and Roku, the issue persisted. Other streaming services like Amazon Prime, Hulu, and Crackle were working fine, but Netflix was not responding. After contacting customer service, I was told my network was too slow for Netflix. I mentioned Amazon Prime's heavy data usage, but the representative insisted it was a network problem. Unconvinced, I decided to try one last thing. I deleted Netflix, rebooted the Roku, reinstalled the app, and reconnected to the network. Surprisingly, Netflix started working again. If you encounter a similar issue, consider trying this solution before relying solely on customer service, as they might be following a scripted response.

I recently discovered that Netflix will be removing The Godfather trilogy, The Iron Giant, and the movie Rent. I find this decision baffling considering the abundance of anime shows and non-English content available. I personally enjoy watching the mentioned movies that are being removed, and I doubt many people watch the non-English shows and movies. While this may seem like an unusual reason to reach out, I believe it's essential that viewers notice when their favorite content is taken off Netflix. For instance, I frequently watch The Godfather and Scarface. As a big Al Pacino fan, I would be quite upset if I hadn't learned about these removals. If you need to get in touch with me, my name is Akila Robinson, and I am 18 years old.

I would like to address an important matter to Netflix regarding the recent cancellations of Marvel original series like Daredevil and The Punisher. With the potential impact of Disney's acquisition of Marvel and the upcoming Disney streaming platform, many loyal fans, myself included, are disappointed with the decision to end these shows. The talented actors, writers, and crew members have created exceptional content which contributed to the success of these series. The fear of diluting the essence of characters like Daredevil and The Punisher under a more PG-friendly direction is concerning. The unique storytelling and performances in these shows will be greatly missed, and I believe it's crucial for Netflix to continue producing compelling series like Ozark and 13 Reasons Why to maintain subscriber interest. While appreciative of your diverse content offerings, the removal of Marvel series is a significant loss for many viewers.

During a recent visit from house guests, they used their Netflix account on my TV and I later paid for a subscription renewal mistakenly linked to their email, [redacted], under the name Amber. I would like to request a refund to my card or transfer the payment to the correct account associated with [redacted] Additionally, for security purposes, I'd like to remove my debit card information from the [redacted] account. Thank you. - Robert Wallace

Subject: Unauthorized Charges on Credit Card Hello, I am writing to address duplicate charges made on my credit card to my Netflix account. When setting up my account on both my ROKU and Blue ray devices, I encountered issues with email verification and accidentally ended up with two separate accounts each linked to a different credit card. Despite contacting customer service and supposedly having one account deleted, I later discovered multiple unauthorized charges on my credit card associated with the previously deleted account. Due to health issues, including battling breast cancer, I was not able to address this situation promptly. Now that I am aware of the ongoing charges totaling $[redacted].67, I am seeking assistance from Netflix to resolve this matter and refund the excess money charged to my credit card. I have already involved my bank in investigating these unauthorized transactions, but I request immediate attention from Netflix to rectify this issue and reinstate my account. Please contact me at your earliest convenience. Thank you, I.G.

I created my account in [redacted], but in [redacted] I had to change the email address associated with my Netflix account. Despite not using the service, Netflix has been charging me monthly since [redacted]. When I contacted customer service to resolve the issue, they were initially unhelpful. I contacted my bank for assistance, and they advised me to get a new card, but the charges continued. Finally, after reaching out again recently, Netflix agreed to stop charging my card. However, I am seeking a refund for all the months I was wrongfully charged for a service I did not use due to technical difficulties.

I recently upgraded to the newer version of Netflix in early December. However, since the update, I've been experiencing issues with the screen freezing and turning green. I have to constantly press the back button to resolve this, and the loading times are extremely long. Sometimes, the screen freezes while watching something, which is frustrating. The fact that Netflix is also increasing my bill while providing worse service post-update adds to my disappointment. The recent surge in Netflix's cost may be attributed to the substantial amount paid to keep "Friends" on the platform. Furthermore, the lack of classic Christmas shows is particularly disheartening as a parent with children.

I have a laptop that supports HD (720p) and full HD (1080p), but when I watch certain titles on Netflix through the Edge browser on my laptop, I can only view them in low quality (480p). However, when I watch the same titles on my streaming device or smart TV connected to the same WiFi network, I can view them in 1080p. I usually use the Ctrl+Alt+Shift+S key combination to access the hidden stream manager menu on Netflix's website to manually select the bitrate for better resolution, but this feature seems to be no longer available. Despite having my account set to High playback settings, Netflix is still limiting the playback quality on my computer. It's frustrating that the playback quality is being restricted on the browser while other devices can display the content correctly.

We've been using Netflix for over 5 years, starting when we lived on Scott Avenue in Oakville. We previously had "sympatico" as our internet and paid through a Visa. Now, in Burlington, we have "cogeco" as our provider. Recently, we had trouble accessing Netflix via Cogeco and Apple TV. When trying to sign in, we couldn't access our old account information. We want to update our Netflix account details or close the old one paid through our internet provider to start a new account with our current information.

I've had a Netflix account for over 5 years, starting when we were at Scott Avenue in Oakville. We used "sympatico" for internet/email and paid with a Visa. Now in Burlington with "cogeco" internet/email, we suddenly couldn't access Netflix. The website asked for a sign-in, but we couldn't remember the old details. I'm looking to update our info or close the old account to start fresh.

I have had a Netflix account for over 5 years, starting when I lived at Scott Avenue in Oakville. I used "sympatico" as my internet/email provider and paid through a Visa account. Since moving to Burlington, I now have "cogeco" as my internet/email provider. Until last evening, I had no trouble accessing Netflix. However, today when I tried to log in, I was prompted for a sign-in that I couldn't access. I visited the help website but couldn't recover my login information. I would like to update my account details or close the old account, which I pay for monthly, and start a new account for your service.

We have held a Netflix account for over 5 years, established when we resided at Scott Avenue in Oakville. Initially, we used “sympatico” for internet and email, paid through a Visa account. Upon moving to Burlington, we switched to the local “cogeco” internet and email provider. Previously, we accessed Netflix without issue but encountered login problems last evening. Today, we were prompted to sign in and faced challenges accessing our account information on the help website. I am seeking to update our account details or close the existing account, through which we make monthly payments, and set up a new account for continued service.