Netflix Customer Service Issues

Subject: Requesting Full Reimbursement for Unused DVD Plan Hello, I am contacting you to discuss my request for a full reimbursement for my DVD plan. I began the plan in August [redacted] and only ordered 5 DVDs, with the last one in October [redacted]. Due to personal circumstances, including a marriage and an accident shortly after, I did not use the service for over two years. Upon reviewing my account, I noticed I was charged for a total of 27 months without utilizing the service. After canceling my account and speaking with Monica, who was helpful but could only offer a reimbursement for 6 months, I felt I needed to bring this matter up. I appreciate the assistance provided by Monica, but I believe further reimbursement is warranted, preferably for the full 27 months or at least 24 months. I have not placed an order since October [redacted], as evidenced by my account linked to [redacted] I am open to communicating via email or phone ([redacted]) to reach a resolution. Thank you for your attention to this matter. Sincerely, Sarah

What were you thinking when you decided to remove Punisher, Luke Cage, Iron Fist, and Danny Masterson from Netflix? These shows had a huge following and cutting them off abruptly is frustrating. Instead of producing just a couple of seasons and then quitting, show some commitment and give the viewers more to enjoy. Focus on creating content that resonates with the audience instead of churning out unoriginal shows. Your decision-making process seems flawed, and it's time to reevaluate your strategy based on what people actually want. Step out of the bubble and pay attention to the feedback and viewership data. Thanks for listening.

Dear Netflix, I am writing to express my deep admiration for the series "Grace and Frankie" and to request its continuation with the talented Lily Tomlin and Jane Fonda. As a 72-year-old male, I find the show incredibly valuable in teaching important societal lessons. Both Tomlin and Fonda excel in their character roles and truly represent their age group with exceptional acting skills. I implore Netflix to consider continuing this series with these remarkable actresses at the helm. Thank you in advance for any information you can provide on this matter. Best regards, Dan A. Email: [redacted]

Hello, I am having trouble reaching Netflix by phone. About two years ago, my children, using my card, created accounts. They called to cancel, and I was informed it was done. However, I noticed later on my bank statement that charges were still being deducted. When I contacted Netflix in Ireland, they refunded me for three months on one account but nothing on the other, which I found unfair. I was assured both accounts were closed in September. To my surprise, Netflix started charging me again in November for an account that I didn't reopen. No one in my family is using Netflix, and I haven't shared my card details with anyone. I prefer not to share my card details here, so could you kindly provide me with a working phone number to contact Netflix? I have been charged each month since November and seek a resolution. Thank you. - Amanda F.

Binge-watching can be detrimental to families, especially with pre-teens and teenagers. While watching old shows like "Full House" differs from newer series like "Stranger Things," the communal experience of watching and discussing shows together is lost with binge-watching. The excitement of weekly discussions and anticipating the next episode is replaced by instant gratification. For example, series like 'Game of Thrones,' 'Lost,' or 'Dallas' used to create buzz and conversation among friends and family. Even with platforms like Netflix allowing catching up, there's value in watching shows at a traditional pace. Watching shows weekly, like 'House on Haunted Hill,' can bring back the fun of shared anticipation and water-cooler talk. Encouraging a return to scheduled viewing can enhance family bonding and social interactions. Let's rediscover the joy of watching shows at a more leisurely pace. #byebinge #netflixandfam

I have mostly positive feedback for Netflix, but I prefer not to have voice-dubbed series or movies included in my plan unless they are of high quality. I also only speak English and do not want to be misled by trailers for foreign language content. I chose Netflix to avoid similar issues I faced with cable TV. As Netflix is based in the U.S., they should be mindful that the majority of users are English speakers. These concerns are important to me, and I believe many others share similar feelings of dissatisfaction. Thank you for listening. Best, Kellie Petten

I have a Netflix subscription through Xfinity. I cannot log in to Netflix on any device other than my Xfinity set-top box. The system keeps telling me my email or password is wrong, but I am certain they are correct. I've tried resetting my password multiple times, but I'm not getting any reset emails. My email is working fine, as Netflix support confirmed. I need help fixing the issue so I can access Netflix on my computer. Also, I've had no luck getting help from Netflix Customer Support online chat. I've waited over an hour multiple times with the message stating a one minute wait time. They never respond. I suggest they reply within the stated wait time or update the message to reflect the current status.

I have a Netflix subscription through Xfinity. I can only access Netflix on my Xfinity set-top box, not on other devices. While I was logged in on my computer, last week I found myself logged out without any action on my part. When I try to log back in, I receive an "Incorrect Password" message. Despite several attempts to reset my password, I am not receiving the reset emails. Netflix support suggested the problem lies with my email provider, but after confirming with them, my email appears to be working fine. The issue seems to be specifically related to the Netflix password reset emails. I have discussed this with Netflix support, and I am still seeking a resolution.

I have been using Netflix for many months now, and my account is set up for automatic monthly credit card payments. The email address I had associated with my Netflix account was [redacted] with the password sudhakar. However, I am facing issues with my Rediffmail account being blocked. I would like to know if my Netflix account was linked to the Rediffmail email address. If so, I would like to cancel Netflix on Rediffmail and set up a new account using the same credit card details. I am unable to cancel my subscription as I cannot access Netflix due to the email issue. I want to keep watching Netflix, so please advise me on how to proceed. I have already contacted customer care about this problem but have not received a response yet. Please understand that continuing to charge my credit card while I cannot access Netflix is not viable. If necessary, please cancel my Netflix account and stop charging my credit card. I hope you understand the situation clearly.

For three days now, I have been unable to watch series or movies with Greek subtitles on my Samsung smart TV model UE46F6500SSXXH when using Netflix (ESN: SSTV-X[redacted]18-[redacted]-[redacted]). While content in Greek that is dubbed plays well, the Greek subtitles are nowhere to be found, with the entire Netflix application displaying in English. When I access Netflix via the Android app, everything functions properly. Despite setting my language preferences to Greek in my Netflix account settings, logging out, and even restoring the TV to its factory settings, the issue persists. I have also updated the TV firmware and SmartHub to the latest versions without success. Attempting to stream a movie from the Android app to my Samsung TV only resulted in playback without Greek subtitles. A Netflix representative informed me about recent technical problems in Greece that they are working to resolve, leaving me and my family stuck unable to enjoy Netflix on our TV for days now.

I wanted to address the removal of The Vampire Diaries from Netflix. This decision, while seemingly minor, has actually caused widespread unhappiness among viewers. The show is immensely popular and its removal is a significant loss. Considering the large viewership and its contribution to Netflix's success, I urge you to reconsider removing it. Personally, I have watched the series countless times, finding comfort and joy in it. It is a source of solace during tough times, and its absence would be deeply felt. The show has a loyal fan base, and removing it could result in losing many paying customers. Please, Netflix, I implore you to keep The Vampire Diaries available for all its fans. Thank you.

I recently received an email to my personal email address, [redacted], regarding an activation of a new Netflix account by someone named Ahmed on the 27th. However, my name is Omar, not Ahmed, so I believe this may be a case of identity theft. The individual listed their name as Ouirzgane Ahmed with a phone number +[redacted]55. I suspect this is a fake account. I already have a Netflix account and do not require a free trial. I am concerned as the email in question appears legitimate and redirects me to Netflix France. It seems like the email [redacted], which is not associated with me, is somehow linked to mine, [redacted] I kindly request the removal of the fake account linked to [redacted] and named Ahmed. Thank you.

Dear Mr. Netflix, I was watching the show "Hitler's Bodyguards" when I noticed it was removed from your collection midway through the second episode. This was quite distressing as I accidentally kicked my foot through the TV in shock. Although I am a fan of your service, I was understandably upset when the show suddenly disappeared, leaving me with a blank screen. Please consider not removing content while viewers are still watching it. Thank you for your attention to this matter. Best wishes for your future endeavors. Sincerely, A Viewer from Scotland

I recently tried the free 30-day membership offer, but the movie selection did not meet my expectations. I would appreciate it if you could cancel my trial offer. Unfortunately, your company discontinued a series I was eager to watch, leading me to no longer require your services. I am thankful for the opportunity to experience the 30-day free trial. It's a shame the series I wanted to watch got canceled. I hope this feedback helps you retain more subscribers. Please proceed to cancel my Netflix free trial offer effective immediately. Thank you.

I have encountered a significant issue with accessing my account for several months now. Despite my attempts, the system does not recognize any of my login attempts. Nevertheless, my debit card continues to be charged, even increasing to $17 this month. Please advise on how to cancel and refund the charges promptly, or I will have no choice but to report them as unauthorized transactions. Any guidance you can provide on resolving this matter would be greatly appreciated. Thank you in advance for your assistance.

I am feeling really frustrated. This is the third price increase in the last 2 years. As a long-term customer, I had hoped that costs would remain low. It appears that due to the new strategic direction focusing on Netflix original content, the expenses are rising, and unfortunately, this burden seems to be falling on us, the consumers. I believe we should have more choices and options available for our viewing preferences. A dissatisfied customer Sent from my iPhone

Hello, I am seeking assistance with an issue regarding a Netflix subscription. Over a year ago, during a trial membership, I canceled the free trial due to weak Wi-Fi in my area making streaming difficult. Recently, my Payee notified me that Netflix has been charging me $15.99 monthly for a DVD plan I never used. Despite canceling the account, the charges have been ongoing without my knowledge. This amount may seem small, but on a fixed income, it significantly impacts my budget. I contacted Netflix, and although they confirmed the cancellation, they insisted on keeping the DVD package, which I did not want. I am frustrated and just want the charges refunded and the account closed. I haven't accessed the service in over a year, so the accumulated cost is substantial for me. Any assistance would be greatly appreciated. Thank you, Jari J.

I'm a massive fan of "The Good Cop" and I can't get enough of this show; I even listen to it at work. Please bring on season 2 if possible. There are many programs on Netflix, but this one I thoroughly enjoy. Tony Danza and Josh Groban make a great team! Who said "He's the worst cop ever"?? What a silly critic wrote that. Josh's portrayal next to Tony is perfect; he's quirky, nerdy, simple, yet thorough, doing his job well. Just like "Who's the Boss," which nearly got canceled and then became an eight-year sensation. It's not "The West Wing," which I'd prefer to watch and was part of Netflix's lineup. However, I really like "The Good Cop"; it works, has great chemistry, and the cast is fantastic. Just ignore that silly critic! I briefly canceled my membership but renewed it because I'm eagerly waiting for season 2. Just wanted to share my thoughts as one customer's voice.

I received an email indicating that my service had been restarted even though I had previously canceled it. This is troubling as the restart was not requested, which leads me to believe it could be a result of the account hack incident I experienced, highlighted by an alert from India. I had already requested the cancellation in February, so the account should have not been reactivated. I see that a payment of 7.99 was deducted on the 25th, which I request to be refunded promptly, and the account closed immediately. This situation raises serious concerns regarding third-party access to my account and financial information. I urgently require action on this matter, and I may pursue additional compensation from Netflix if my financial details have been compromised by the hacker.

I am disappointed with the service I received today from Kristy at Netflix customer support. She accused me of lying and being naive regarding a screen prompting an upgrade due to multiple devices being in use. Despite explaining that it may have been due to someone else on my account, perhaps my niece, she dismissed my explanation and insisted I had agreed to the upgrade. She mentioned the option to decrease to $12.99 next month, but I had been paying $10.99 for the past six months. I was only offered a $3 credit for the current month, but my main concern was maintaining my authorized plan for 2 screens at $10.99. Kristy also highlighted the presence of 5 profiles on my account, which confused me.