Aetna Customer Care on Twitter

Getting Aetna's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 8 hours
Best time to tweet: ~2:30pm
#9 of 13 contacts
5,025 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Aetna

I've gotten frames that were too big I returned them and got new frames and now they se...
I need to speak to a live representative now about my coverage
Need info on Mayo Clinic in Phoenix AZ. Am told Mayo is in network but cannot locate a...
Need my wife to have access to my account *Give her permission to do so*My insurance be...
Like for my wife have the ability to tall to atena if WE have any questions about my be...
Need a pre authorisation for a med
My wallet and informationnhad been stolen from me. I am in an emergency situation as ne...
We need the total out of pocket cost for medication for the year **** for member...
I am a provider, I need to speak to a live person regarding a claim. I don't need clai...
I was recently credentialed with Aetna and would like to know the date of credentialing.
Need to know. Who takes the master card from Aetna for gas by my house and how much I h...
As of January *st **** I had cancelled this policy but you still are trying to take pay...

Get help with my issue

Aetna Twitter-based Customer Help - Stats

Twitter @ Handle@AetnaHelp
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them2:30pm
Expected reply tweet8
Issue turnaround time10
Rank (amongst all ways to contact)9
Legibility of messaging67%
Customer service rating82%
Customer votes5,025
Information last updatedWed Sep 20 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna Customer Service through Twitter

Aetna is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Aetna will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Aetna your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Aetna that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Aetna's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Aetna

Of the 13 way(s) to get in touch with Aetna, customers like you claim that the best one is the 877-238-6200 option. From this page you can easily access all the possible contact information options for Aetna as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Aetna? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Aetna

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