Aetna Customer Care on Twitter
Getting Aetna's Attention on Twitter by GetHuman
Usually replies within: 6 hours
Best time to tweet: ~1:45pm
#14 of 17 contacts
5,057 customer votes
Recent reasons others tried tweeting Aetna
I have received my Aetna registration Id Number (********) but couldn't sign in to the...
My wife and are trying to get pregnant. We had an analysis done and filed an appeal to...
I need to check claim status for a patient that I am not finding claim status in availity.
I am credentialed with Aetna for Behavioral Health. I would also become credentialed f...
I am sick and i need to provide medical excuse to my company
Quisisiera saber mi numero de afiliacion y un doctor cerca de mi que acepte aetna porfa...
Need to discuss charge on recent bill. Why it wasn’t covered
Question about a recent doctor visit and the bill that came after. I thought the servic...
Lost card, Need my AETNA medical number.
Estoy asegurado con GNP y necesito saber los hospitales en Panam* que tengo en convenio
Estoy asegurado con GNP poliza ********, pero necesito un directorio de hospitales que...
Get help with my issue
I'm currently an employee with Aetna in the Albany NY location. I've been out sick for...
Aetna Twitter-based Customer Help - Stats
Twitter @ Handle
24 hours, 7 days
Right time to tweet them
Rank (amongst all ways to contact)
Legibility of messaging
Customer service rating
Information last updated
Thu Feb 20 2020 09:00:00 GMT+0000 (UTC)
Aetna Customer Service through Twitter
Aetna is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Aetna will do this, but don' be surprised if they do.
Customer Support through Twitter in General
One thing you might like even more than trying to tweet or DM Aetna your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Aetna that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Aetna's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.
More about contacting Aetna
Of the 17 way(s) to get in touch with Aetna, customers like you claim that the best one is the 877-238-6200 option. From this page you can easily access all the possible contact information options for Aetna as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Aetna? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.