Aetna Customer Care on Twitter

Getting Aetna's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 15 hours
Best time to tweet: ~10:15am
#14 of 17 contacts
5,055 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Aetna

Knee brace coverage for motocross application. Do I need prescription from doctor to be...
I am trying to print a temporary card but does not let me to register an account becaus...
Need a phone number to speak with someone regarding dental benefit breakdowns, Have spe...
Checking status of application.
My wallet was stollen with my Aetna card in it. i need a replacement.
I had my wallet stollen and my Aetna card was in it. I need a replacement card for Part...
Contacting you problems.
Get contact with you **********
Where are the completely free or covered in network flu shots for Aetna insured custome...
I need to change which provider Aetna is listed as for my coverage
How do we become an approved participant ?
I have not been sent the cards
want to sign up for the vision plan. I currently have a dental plan

Get help with my issue

Aetna Twitter-based Customer Help - Stats

Twitter @ Handle@AetnaGlobal
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them10:15am
Expected reply tweet15
Issue turnaround time17
Rank (amongst all ways to contact)14
Legibility of messaging56%
Customer service rating71%
Customer votes5,055
Information last updatedSat Mar 06 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna Customer Service through Twitter

Aetna is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Aetna will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Aetna your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Aetna that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Aetna's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Aetna

Of the 17 way(s) to get in touch with Aetna, customers like you claim that the best one is the 877-238-6200 option. From this page you can easily access all the possible contact information options for Aetna as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Aetna? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Aetna

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