Aetna Customer Care on Twitter

Getting Aetna's Attention on Twitter by GetHuman

@AetnaGlobal
Customer Twitter Account
Usually replies within: 12 hours
Best time to tweet: ~3pm
#14 of 17 contacts
5,052 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Aetna

I realized that none of my claims care being paid for. I called Aetna and spoke to some...
I need to speak to someone about a prior authorization form my doctor has submitted and...
I e mailed a problem I had with registering and enrolling into the health and wellness...
i need help for online login, there is problem with user id and password
My wife has had her member account tampered with at Aetna. Inc. I have received absolut...
Aetna has the wrong name for my business and my company's NPI number.*I updated the in...
I called the number on your statement, or so I thought. Immediately told that I could...
I still haven't received my card for aetna supplemental f plan. Susan Soehner
credentialing assistance
I would like a list of approved mental health services through my insurance program.
I cancelled my policy AHL******* I am wanting to get it reinstated.
Hello, My name is Natalie, and I'm contacting on behalf of Murphy Chiropractic in regar...
Cancel policy AHL*******

Get help with my issue

Aetna Twitter-based Customer Help - Stats

Twitter @ Handle@AetnaGlobal
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them3pm
Expected reply tweet12
Issue turnaround time19
Rank (amongst all ways to contact)14
Legibility of messaging53%
Customer service rating68%
Customer votes5,052
Information last updatedSat May 21 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna Customer Service through Twitter

Aetna is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Aetna will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Aetna your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Aetna that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Aetna's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Aetna

Of the 17 way(s) to get in touch with Aetna, customers like you claim that the best one is the 877-238-6200 option. From this page you can easily access all the possible contact information options for Aetna as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Aetna? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Aetna

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