NiSource Inc. Customer Service

Phone Number & Contact Info

NiSource Inc.'s Best Phone Number

Toll-free·Calls Customer Service·Most popular NiSource Inc. number

How do I talk to a live human at NiSource Inc.?


Does NiSource Inc. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

NiSource Inc. Customer Phone Numbers

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Columbia Gas of Massachusetts Customer Service

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Columbia Gas of Pennsylvania Customer Service

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Columbia Gas of Virginia Customer Service

Toll-free · 24 hours, 7 days · For Columbia Gas of Virginia ·

Columbia Gas of Ohio Customer Service

Toll-free · 24 hours, 7 days · For Columbia Gas of Ohio ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this NiSource Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For NIPSCO

What are the hours and when should I call?

NiSource Inc. operates the call center for this 800-464-7726 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NiSource Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NiSource Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call NiSource Inc. is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call NiSource Inc.

In summation, the best day to call NiSource Inc. is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NiSource Inc. staffs the call center well on Monday.

Why Customers Call NiSource Inc.

If you have time to do a bit of reading before you call NiSource Inc., we recommend you read over some of our problem-specific articles.

Where is NiSource Inc. headquartered?

NiSource Inc. is headquartered in Merrillville, Indiana. Located in the heart of the Midwest, Merrillville serves as the central hub for the operations and management of NiSource and its subsidiaries. This strategic location allows NiSource to effectively oversee and coordinate its diverse portfolio of energy businesses, including distribution, transmission, and storage across multiple states. The company's headquarters in Merrillville signifies NiSource's commitment to being a leading energy provider and serving the needs of its customers and communities throughout the region.

What is the history of NiSource Inc.?

NiSource Inc. has a rich history spanning over a century. Founded in 1912, it started as Northern Indiana Public Service Company, providing gas services to customers in northern Indiana. Over time, the company expanded its operations and evolved into a diversified energy company, serving both residential and commercial customers across seven states in the Midwest and Northeast United States. In the 1980s, it changed its name to NiSource Inc. and continued to grow through acquisitions and investments in infrastructure development. Today, NiSource is a leading natural gas and electric utility company, committed to delivering clean, safe, and reliable energy solutions to its customers. With a strong focus on sustainability and community involvement, NiSource has become a trusted energy provider with a proud history and a promising future.

Who are the key executives of NiSource Inc.?

The key executives of NiSource Inc. are Joe Hamrock (Chief Executive Officer), Pablo Vegas (Chief Operating Officer), Donald Brown (Chief Accounting Officer), and Carrie Hightman (Executive Vice President and Chief Legal Officer). Joe Hamrock has been serving as CEO since 2015, leading the company's strategic direction and overseeing its operations. Pablo Vegas, as the COO, is responsible for the company's day-to-day operations to ensure effective and efficient delivery of services. Donald Brown, as Chief Accounting Officer, oversees the financial reporting and accounting functions of the company. Carrie Hightman, in her role as EVP and Chief Legal Officer, handles legal and regulatory affairs, compliance, and risk management. These executives bring a wealth of experience and expertise to NiSource Inc. to drive the company's success.

Top NiSource Inc. customer service problems

Click the link above to get answers to just about any NiSource Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More NiSource Inc. Customer Service Contacts

There are of course other ways to contact NiSource Inc. customer service besides the phone. Below we list the best ones, by medium.

NiSource Inc. Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- NiSource Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is NiSource Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NiSource Inc. agent. This phone number is NiSource Inc.'s best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-464-7726 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call NiSource Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, NiSource Inc. has 7 phone numbers. It's not always clear what is the best way to talk to NiSource Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for NiSource Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NiSource Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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