Aetna Member Services Individual Customer Service Phone Number

Hold time now: 57 mins (avg 50)
Best time to call: 2:35pm
Free: Call Without Hold Time
New customers: 844-202-4408
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to human
This is not the most popular Aetna Member Services phone number (it's ranked #4). Most customers call 877-204-9186 for support: Click here for best option

Other customers got on the phone recently because:

Need to call hospital billing department to get the charge to my account
I need to change the auto-pay information on two accounts.
My password for Athena Health is not working. When I type in my email and ask for new...
Glenn james need to no all benefits on my coverage.
Re: Aetna Senior Products, Acc't * ******-****I signed with Aetna October, ****. In No...
I have questions about my health insurance plan
Request to verify my benefits
I need a receipt for my February health plan payment . Allen Dernbach. A hard copy...
Question re claim on ********, Dr. Jennifer Chung
need proof of coverage letter
How can I use my dependent care funds from PayFlex. I don’t want it to go to waste. I...
Lost ID card. Don’t know numbers. Need replacement asap.

Help me with my issue

Aetna Member Services Individual Customer Service Phone Number 866-565-1236 - Info & Statistics

Phone number to dial866-565-1236
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingIndividual Customer Service
Call center hours24 hours, 7 days
Best time to dial2:35pm
Navigate phone maze to a humanDirect to human
Average wait50
Current wait57
Rank (among phone numbers)4
Rank (overall)4
Alternate methodsphone or web
Quality of communication73%
Quality of help86%
Customer votes200
Best phone number877-204-9186
Information last updatedSun May 15 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Aetna Member Services's 866-565-1236 Individual Customer Service Number

This Aetna Member Services phone number is ranked #4 out of 7 because 16,338 Aetna Member Services customers tried our tools and information and gave us feedback after they called. The reason customers call 866-565-1236 is to reach the Aetna Member Services Individual Customer Service department for problems like Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage. As far as we can tell, Aetna Member Services has call center locations in Pennsylvania or North Carolina or Texas or California and you can call during their open hours 24 hours, 7 days. Aetna Member Services has 7 phone numbers and 8 different ways to get customer help. We've compiled information about 866-565-1236 and ways to call or contact Aetna Member Services with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Aetna Member Services

Calling Aetna Member Services at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Aetna Member Services Individual Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Aetna Member Services's Individual Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Aetna Member Services in General

While 866-565-1236 is Aetna Member Services's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-204-9186 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Aetna Member Services help by calling them, is that other customers give their customer support at this number a 73% score for their communication skills and a 86% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!