Aetna Member Services Individual Customer Service Phone Number

Hold time now: 70 mins (avg 50)
Best time to call: 2:35pm
Free: Call Without Hold Time
New customers: 844-202-4408
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to human
This is not the most popular Aetna Member Services phone number (it's ranked #4). Most customers call 877-204-9186 for support: Click here for best option

Other customers got on the phone recently because:

I want to know if a specific treatment is covered on my plan.
I am trying to login to Aetna's OTCHS, cannot login and their online help desk phone nu...
I have a COBRA plan and need to know when it expires
Needed new cards mailed requested * wks ago wrong dr on card not lebanon internal medi...
My father worked for Verizon. Verizon benefits just changed him from United Healthcare...
want to find out about my card number
Im a Aetna ppl member. And I haven’t received my **** cards yet for. me and my wife,tod...
I want to appeal denial to be a behavioral health provider
I signed up for work insurance through you effective ****, but I can't register an acco...
I would like someone in the in the membership department to call me martin young mem...
I need to register my dentist as my primary dental care asap I need my broken tooh looked at.
I need to set up a dentist as my my primary asap I have a broken tooth
Can’t find person to talk to about only insurance card for me and not one for husband

Help me with my issue

Aetna Member Services Individual Customer Service Phone Number 866-565-1236 - Info & Statistics

Phone number to dial866-565-1236
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingIndividual Customer Service
Call center hours24 hours, 7 days
Best time to dial2:35pm
Navigate phone maze to a humanDirect to human
Average wait50
Current wait70
Rank (among phone numbers)4
Rank (overall)4
Alternate methodsphone or web
Quality of communication78%
Quality of help91%
Customer votes204
Best phone number877-204-9186
Information last updatedTue Jan 19 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Aetna Member Services's 866-565-1236 Individual Customer Service Number

This Aetna Member Services phone number is ranked #4 out of 7 because 16,338 Aetna Member Services customers tried our tools and information and gave us feedback after they called. The reason customers call 866-565-1236 is to reach the Aetna Member Services Individual Customer Service department for problems like Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage. As far as we can tell, Aetna Member Services has call center locations in Pennsylvania or North Carolina or Texas or California and you can call during their open hours 24 hours, 7 days. Aetna Member Services has 7 phone numbers and 8 different ways to get customer help. We've compiled information about 866-565-1236 and ways to call or contact Aetna Member Services with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Aetna Member Services

Calling Aetna Member Services at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Aetna Member Services Individual Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Aetna Member Services's Individual Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Aetna Member Services in General

While 866-565-1236 is Aetna Member Services's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-204-9186 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Aetna Member Services help by calling them, is that other customers give their customer support at this number a 78% score for their communication skills and a 91% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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