Aetna Member Services Individual Customer Service Phone Number

Hold time now: 89 mins (avg 50)
Best time to call: 2:35pm
New customers: 888-218-1276
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to human
Aetna Member Services's #1 Phone Number

Other customers got on the phone recently because:

Question about dental coverage
I received a bill from Ohio Health for $****.**. Please explain. I have ***% emergency...
I need new insurance card.
husband lost insurance card
I signed up for Aetna and when a prior approval was attempted They said I didn’t have i...
I was supposed to get an insurance card but I never seem to get one and I need to know...
I need to obtain a new Id card for my children. I have lost their cards and do not have...
Need to find information for an old claim
Son not showing up on insurance
Need a replacement Insurance card for * Elmer James Turner. * member ID...
I need a replacement insurance card for Elmer James Turner. B D- **-**-**. member I D...
I need to change my automatic deposit from one bank to another on my Aetna pension chec...
I just enrolled for vision through Aetna, and I need the member id , as I have appointm...
Claims and benefits explanation
Help me with my issue

Aetna Member Services Individual Customer Service Phone Number 866-565-1236 - Info & Statistics

Phone number to dial866-565-1236
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingIndividual Customer Service
Call center hours24 hours, 7 days
Best time to dial2:35pm
Navigate phone maze to a humanDirect to human
Average wait50
Current wait89
Rank (among phone numbers)4
Rank (overall)4
Alternate methodsphone or web
Quality of communication79%
Quality of help92%
Customer votes205
Best phone number877-204-9186
Information last updatedWed Jan 22 2020 10:00:00 GMT+0000 (UTC)

Aetna Member Services's 866-565-1236 Individual Customer Service Number

This Aetna Member Services phone number is ranked #4 out of 7 because 16,338 Aetna Member Services customers tried our tools and information and gave us feedback after they called. The reason customers call 866-565-1236 is to reach the Aetna Member Services Individual Customer Service department for problems like Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage. As far as we can tell, Aetna Member Services has call center locations in Pennsylvania or North Carolina or Texas or California and you can call during their open hours 24 hours, 7 days. Aetna Member Services has 7 phone numbers and 8 different ways to get customer help. We've compiled information about 866-565-1236 and ways to call or contact Aetna Member Services with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Aetna Member Services

Calling Aetna Member Services at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Aetna Member Services Individual Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Aetna Member Services's Individual Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare Aetna Member Services's phone numbers against each other.

Contacting Aetna Member Services in General

While 866-565-1236 is Aetna Member Services's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-204-9186 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Aetna Member Services help by calling them, is that other customers give their customer support at this number a 79% score for their communication skills and a 92% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Aetna Member Services.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!