Updated

WageWorks Customer Service

Phone Number & Contact Info

WageWorks's Best Phone Number

877-924-3967
Toll-free·Calls Customer Service·Most popular WageWorks number
Q:

How do I talk to a live human at WageWorks?

A:Press 0, Press 5, wait until you are transferred to a representative.
Q:

Does WageWorks offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

WageWorks Customer Phone Numbers

Corporate Offices

650-577-5200
24 hours, 7 days · Calling this WageWorks number should go right to a real human being · Participants calling about your account, press 1. For info about Wagerwork Solutions, press 2. If you know your party's extension, you may enter it now or press pound to access the company directory.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this WageWorks phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, Press 5, wait until you are transferred to a representative.
Here is how our research team describes the way the WageWorks phone system greets you: To get started, please enter your 8-digit birthdate, starting with your 2-digit month, 2-digit day, and 4-digit year.
Below are some clips we've found from WageWorks's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the HealthEquity member service center. Did you know when paying with your health equity card to select credit if the option is available? If prompted for a PIN, simply choose credit to bypass the PIN request and complete your transaction as usual. Help us connect you with the right team member. For your health care flexible spending account, press one. Dependent care account, two. Commuter benefits, three, health savings account, four. All other accounts, five."
Excerpt from a call with WageWorks
Thursday, January 25, 2024 4:58 PM

They may ask you to enter information with the dial pad

"Thank you for calling the Equity member service center. Did you know when paying with your HealthEquity card to select credit if the option is available?
If prompted for a PIN, simply choose credit to bypass the PIN request and complete your transaction as usual.
To get started, please enter your digit birth date starting with the two digit month the two digit day, and four digit year."
Excerpt from a call with WageWorks
Monday, February 26, 2024 7:22 PM

What are the hours and when should I call?

WageWorks operates the call center for this 877-924-3967 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 144 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this WageWorks phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like WageWorks staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call WageWorks is Sunday. The most busy day to call is Tuesday, which averages 4300% more phone calls by comparison. Again, this is based on a sample of 144 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call WageWorks

In summation, the best day to call WageWorks is Thursday.

Why Customers Call WageWorks

If you have time to do a bit of reading before you call WageWorks, we recommend you read over some of our problem-specific articles.

Can I use WageWorks to pay for gym memberships?

Yes, WageWorks offers the option to use your pre-tax dollars to pay for eligible gym memberships. This means you can save money by using the funds in your WageWorks account to cover the cost of your gym membership expenses. Using WageWorks for gym memberships is subject to certain eligibility criteria and limitations, which can vary depending on your employer's plan and the specific gym membership you wish to purchase. It is important to review your plan details, consult your employer's benefits administrator, or visit the WageWorks website for more information on the specific requirements and rules related to using WageWorks for gym memberships.

Can I use WageWorks for my spouse and dependents' healthcare expenses?

Yes, you can use WageWorks for covering your spouse and dependents' healthcare expenses. WageWorks offers a comprehensive range of benefits including Flexible Spending Accounts (FSA) and Health Savings Account (HSA), which can be utilized by your entire family. With FSA, you can allocate pre-tax dollars to cover eligible expenses for your spouse and dependents, such as doctor visits, prescriptions, and medical equipment. For long-term savers, HSA allows you to set aside pre-tax funds for qualified medical expenses for your family. These benefits provide a flexible and convenient way to manage healthcare expenses for not only yourself but also your loved ones. WageWorks is committed to helping you take care of your family's healthcare needs with ease and affordability.

Top WageWorks customer service problems

Click the link above to get answers to just about any WageWorks customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to WageWorks, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with reimbursement claim: "I filled it out with my name and address and the receipt to file the claim, but I don't know what I'm supposed to do with them."
- From a call lasting 5m 55s , May 28, 2024 8:15 PM
Updating personal information: "I need to update my personal information on the account."
- From a call lasting 4m 33s , Apr 5, 2024 6:35 PM
Confusion about WageWorks deductions: "I'm not even sure what WageWorks is or why money is being taken out of my account."
- From a call lasting 20m 8s , Mar 11, 2024 9:45 PM
Assistance with claim submission: "I just wanna know what happens next. Like so it says not paid, but authorized. So what happens?"
- From a call lasting 14m 2s , Feb 21, 2024 5:51 PM
Expressing gratitude: "Thank you for your patience and understanding, Dasia. You're so professional. Thank you."
- From a call lasting 12m 43s , Feb 20, 2024 5:56 PM
Seeking help with WageWorks: "I tried to log in and create a WageWorks account, but I don't know some kind of, like, CID or something."
- From a call lasting 14m 29s , Feb 1, 2024 5:03 PM
Updating account information: "I think that I wanna check the address on file because we moved."
- From a call lasting 6m 22s , Jan 5, 2024 11:16 PM
FSA eligibility for pet medications: "Does the medications or immunizations for dogs acceptable for the FSA?"
- From a call lasting 6m 24s , Jan 2, 2024 11:55 PM

More WageWorks Customer Service Contacts

There are of course other ways to contact WageWorks customer service besides the phone. Below we list the best ones, by medium.

WageWorks Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and WageWorks will reply our your email.

WageWorks Customer Service on X (formerly Twitter)

@HealthEquity - Customer Service
Customer service Twitter feed
WageWorks, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

WageWorks Customer Help Desk / Web Support

wageworks.com - Customer Service
Online customer service support
As a last, sometimes only, resort- WageWorks customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is WageWorks's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WageWorks agent. This phone number is WageWorks's best phone number because 15,492 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-924-3967 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call WageWorks first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or twitter or web. In total, WageWorks has 2 phone numbers. It's not always clear what is the best way to talk to WageWorks representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for WageWorks. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WageWorks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare WageWorks Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated