WageWorks Customer Service

Ways to contact WageWorks and solve common issues

Use WageWorks's Phone Number

WageWorks's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for WageWorks

Contacting WageWorks customer support

Below you can compare and contrast the 5 ways to contact WageWorks by looking at which ones are the fastest and which ones other customers recommend the most for solving WageWorks customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact WageWorks across the following channels: Phone, Email, Twitter, Web.

Phone number / contactWaitVotes
Customer Service
2 mins237
Corporate Offices
10 mins293
Customer Service
< 10 hrs432
Customer Service
2 mins177
Online Help at wageworks.com
Customer Service
< 2 hrs274

WageWorks: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for WageWorks.
What is the rollover policy for unused funds in my Health Savings Account?
The rollover policy for unused funds in your Health Savings Account (HSA) with WageWorks is quite generous. Any remaining balance in your HSA at the end of the plan year will automatically roll over to the following year, allowing you to continue using those funds for eligible healthcare expenses. Unlike many other accounts, there is no limit or cap on the amount that can be rolled over. This means you can accumulate funds in your HSA over time, ensuring that you have sufficient savings to cover future healthcare costs. It is worth noting that the rollover feature applies as long as you remain enrolled in an HSA-qualified High Deductible Health Plan. So, you can have peace of mind knowing that your HSA funds won't be forfeited at the end of the year and can be used whenever you need them.
Are over-the-counter medications eligible for reimbursement?
No, over-the-counter (OTC) medications are generally not eligible for reimbursement through WageWorks. However, there are exceptions to this rule. Certain OTC medications may be reimbursable if prescribed by a healthcare provider and used to treat a specific medical condition. In these cases, a prescription and documentation of medical necessity may be required for reimbursement. Examples of eligible OTC items may include insulin, allergy medications, or pain relievers. However, non-prescription supplements, vitamins, and general health and wellness products are not eligible for reimbursement. It is important to review your plan details or contact WageWorks customer service to confirm the eligibility of specific OTC medications for reimbursement.
Can I change my contribution amount to my flexible spending account mid-year?
Yes, you can change your contribution amount to your flexible spending account mid-year. However, there are certain circumstances that allow for changes. These include changes in family status, job changes, changes in employment status, and certain qualifying life events. In most cases, you cannot make changes during the plan year unless you experience one of the allowable events mentioned above. It's important to note that any changes made to your contribution amount will take effect from the date of the event or when your employers' plan administrator receives your request and determines it to be valid. Make sure to check with your employer or the plan administrator for specific details and guidelines regarding changing your contribution amount to your flexible spending account mid-year.
How long does it take to receive reimbursement for a claim?
The reimbursement processing time for a claim with WageWorks typically varies based on various factors. Once a claim is submitted with all required documentation, it is generally processed within 5-7 business days. However, the timeframe may extend if additional information is needed or if there are any discrepancies. The actual reimbursement time also depends on the chosen payment method. If enrolled in direct deposit, funds are deposited into the designated bank account within 2-3 business days after the claim is processed. Alternatively, if a check payment method is chosen, it can take an additional 5-7 business days for the reimbursement check to be delivered via mail. Overall, WageWorks strives to process claims swiftly and aims to have the reimbursement delivered to the participant in a timely manner.
Can I use WageWorks to pay for gym memberships?
Yes, WageWorks offers the option to use your pre-tax dollars to pay for eligible gym memberships. This means you can save money by using the funds in your WageWorks account to cover the cost of your gym membership expenses. Using WageWorks for gym memberships is subject to certain eligibility criteria and limitations, which can vary depending on your employer's plan and the specific gym membership you wish to purchase. It is important to review your plan details, consult your employer's benefits administrator, or visit the WageWorks website for more information on the specific requirements and rules related to using WageWorks for gym memberships.
Can I use WageWorks for my spouse and dependents' healthcare expenses?
Yes, you can use WageWorks for covering your spouse and dependents' healthcare expenses. WageWorks offers a comprehensive range of benefits including Flexible Spending Accounts (FSA) and Health Savings Account (HSA), which can be utilized by your entire family. With FSA, you can allocate pre-tax dollars to cover eligible expenses for your spouse and dependents, such as doctor visits, prescriptions, and medical equipment. For long-term savers, HSA allows you to set aside pre-tax funds for qualified medical expenses for your family. These benefits provide a flexible and convenient way to manage healthcare expenses for not only yourself but also your loved ones. WageWorks is committed to helping you take care of your family's healthcare needs with ease and affordability.
What types of expenses are eligible for reimbursement?
A variety of expenses are eligible for reimbursement through WageWorks. These include qualified healthcare expenses such as doctor's visits, prescription medications, dental treatments, and vision care. Over-the-counter items that require a prescription are also eligible. Additionally, eligible expenses cover dependent care services, such as childcare or day camps, or adult/elder care. Commuter expenses for public transportation, parking fees, and vanpooling are eligible too. Furthermore, eligible expenses encompass workplace-related expenses, like work-related education and fees, uniforms or clothing required for work, and certain office supplies. Health and wellness expenses such as gym memberships or weight loss programs are also included, as well as certain limited purpose health insurance premiums. However, it is important to review the specifics of your employer's plan and consult the WageWorks website for a comprehensive list of eligible expenses.
There's more!
Click below to show 2 more questions, answers, and complete guides to common WageWorks customer support problem.

Recent reasons customers contacted WageWorks:

This letter, which the company received and noted in my record, has never been acknowle...
my name is jeff maurylast * digits of soc is *****phone number ***-***-******need to c...
I never received my commuter card
WageWorks is unable to send a pin*email to my email address - no email received - witho...
My husband was paying $***.** a month to wageworks, assuming it was for both ofJ us. Un...
Quiero saber en que farmacia se puede usar la tarjeta wageworks en Cartagena colombia...
I cant log into my wage works account and im not sure why. Please help me log in to my...
I want my new email address on the sign up*program so I can access my account.
Did not receive NYC metro pass
Can’t login and can’t reset password.
Hello,**I cannot sign onto my wage works account. I never received an activation email...
want to be able to sign into wage works account. Want to check status of flex pending account
trying to sign into wage works account. I am told I cannot activate my account until I...
I want to change my email, so I*can get the number to open the*report that allows me to...
I have sent in all my claims online, how do I send the Wagework form with my informatio...
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Does GetHuman work with WageWorks?

GetHuman does not work with WageWorks's customer support operations, directly or in any other way. GetHuman has no partnership or relation to WageWorks at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check WageWorks's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting WageWorks at a Glance

WageWorks has no chat option
WageWorks has 1 customer email
WageWorks has 1 help forum
WageWorks has 1 twitter handle
WageWorks has no facebook page
Contact information overview

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What is the deadline to submit reimbursement claims?
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