Aetna Member Services Illinois Customer Service Phone Number

866-212-2851
Hold time now: 4 mins (avg 2)
Best time to call: 10:45am
Free: Call Without Hold Time
New customers: 844-202-4408
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Give your identification and then mutter unintelligibly until the system routes you to a customer service operator.
This is not the most popular Aetna Member Services phone number (it's ranked #6). Most customers call 877-204-9186 for support: Click here for best option

Other customers got on the phone recently because:

I paid annual fee for my advanced saving plans for dental. And i see a monthly charge e...
Need to call hospital billing department to get the charge to my account
I need to change the auto-pay information on two accounts.
My password for Athena Health is not working. When I type in my email and ask for new...
Glenn james need to no all benefits on my coverage.
Re: Aetna Senior Products, Acc't * ******-****I signed with Aetna October, ****. In No...
I have questions about my health insurance plan
I JUST NEED TO VERIFY THE COVERAGE FOR MY UPCOMING PROCEDURE. TO MAKE SURE IT WAS COVERED
Request to verify my benefits
I need a receipt for my February health plan payment . Allen Dernbach. A hard copy...
NEED COPY OF MY AETNA CARD
Question re claim on ********, Dr. Jennifer Chung
need proof of coverage letter
How can I use my dependent care funds from PayFlex. I don’t want it to go to waste. I...

Help me with my issue

Aetna Member Services Illinois Customer Service Phone Number 866-212-2851 - Info & Statistics

Phone number to dial866-212-2851
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingIllinois Customer Service
Call center hours24 hours, 7 days
Best time to dial10:45am
Navigate phone maze to a humanGive your identification and then mutter unintelligibly until the system routes you to a customer service operator.
Average wait2
Current wait4
Rank (among phone numbers)6
Rank (overall)6
Alternate methodsphone or web
Quality of communication94%
Quality of help85%
Customer votes638
Best phone number877-204-9186
Information last updatedThu May 26 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna Member Services's 866-212-2851 Illinois Customer Service Number

This Aetna Member Services phone number is ranked #6 out of 7 because 16,338 Aetna Member Services customers tried our tools and information and gave us feedback after they called. The reason customers call 866-212-2851 is to reach the Aetna Member Services Illinois Customer Service department for problems like Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage. As far as we can tell, Aetna Member Services has call center locations in Pennsylvania or North Carolina or Texas or California and you can call during their open hours 24 hours, 7 days. Aetna Member Services has 7 phone numbers and 8 different ways to get customer help. We've compiled information about 866-212-2851 and ways to call or contact Aetna Member Services with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Aetna Member Services

Calling Aetna Member Services at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Aetna Member Services Illinois Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Aetna Member Services's Illinois Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Aetna Member Services in General

While 866-212-2851 is Aetna Member Services's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 877-204-9186 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Aetna Member Services help by calling them, is that other customers give their customer support at this number a 94% score for their communication skills and a 85% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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