Aetna Member Services Phone Number

Calling Aetna Member Services customer service faster by GetHuman

Customer service
New customers
Current Wait: 6 mins (4m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Keep pressing 0 or say "Customer Service"

Reasons customers like you called recently

Need dental membership cards
Need costs for procedures that I will be having this Friday.
Can't get in touch with anyone at Aetna
New policy. Set up payment
I am trying to get a digital insurance card but I can’t use my SSN to log into the Aetn...
Confused about Cobra coverage. Want to continue coverage with Aetna.
Waiting on unpaid claims
I need a notice of loss of health insurance coverage with information about what covera...
My name is Enes Lessway My wallet was stolen which had my 'aetna insurance card insid...
I want to know if a specific treatment is covered on my plan.
My mother needed to get a dentist today with her insurance
questions about an unpaid claim
questions about a claim
Simply want to change the name of my doctor to:*Tegan McCormick Christie Clinic**I...
Everytime in the last * months I cannot get on aetnas web site. when I do get on it say...
See more recent reasons for calling

Help me with my issue

Customer Number 877-204-9186 - by the Numbers

Phone number to dial877-204-9186
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30am
Navigate phone maze to a humanKeep pressing 0 or say "Customer Service"
Average wait
Current wait6
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication74%
Quality of help94%
Customer votes370
Information last updatedThu Nov 26 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Aetna Member Services's Best Toll-Free/800 Customer Phone Number

This is Aetna Member Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aetna Member Services agent. This phone number is Aetna Member Services's Best Phone Number because 16,338 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-204-9186 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Aetna Member Services we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, Aetna Member Services has 7 phone numbers. It's not always clear what is the best way to talk to Aetna Member Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Aetna Member Services - by phone or otherwise

While 877-204-9186 is Aetna Member Services's best toll-free number, there are 8 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Aetna Member Services customers, is by calling their 844-202-4408 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 844-202-4408 for New Customers. If you think this information is inaccurate or know of other ways to contact Aetna Member Services please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Aetna Member Services.

What is GetHuman's Relationship to Aetna Member Services?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Aetna Member Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!