Aetna Member Services Phone Number

Calling Aetna Member Services customer service faster by GetHuman

877-204-9186
Customer service
888-218-1276
New customers
Current Wait: 7 mins (4m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get insuranceMake/Chase a claimCoverage questionOvercharge/Strange chargeRenew coverageA different issue
Get to a live person fastest: Keep pressing 0 or say "Customer Service"

Reasons customers like you called recently

I need to register my dentist as my primary dental care asap I need my broken tooh looked at.
4h ago
I need to set up a dentist as my my primary asap I have a broken tooth
4h ago
Can’t find person to talk to about only insurance card for me and not one for husband
3d ago
I am on short term disability, and they sent a letter saying it was denied due to failu...
6d ago
Make sure I keep my Aetna plan in ****
6d ago
Question about dental coverage
21d ago
I received a bill from Ohio Health for $****.**. Please explain. I have ***% emergency...
a mo ago
I need new insurance card.
a mo ago
husband lost insurance card
a mo ago
I signed up for Aetna and when a prior approval was attempted They said I didn’t have i...
a mo ago
I was supposed to get an insurance card but I never seem to get one and I need to know...
a mo ago
I need to obtain a new Id card for my children. I have lost their cards and do not have...
a mo ago
Need to find information for an old claim
a mo ago
Son not showing up on insurance
2 mos ago
Need a replacement Insurance card for * Elmer James Turner. * member ID...
2 mos ago
See more recent reasons for callingHelp me with my issue

Customer Number 877-204-9186 - by the Numbers

Phone number to dial
877-204-9186
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
8:30am
Navigate phone maze to a human
Keep pressing 0 or say "Customer Service"
Average wait
4
Current wait
7
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or web
Quality of communication
74%
Quality of help
94%
Customer votes
370
Information last updated
Mon Dec 02 2019 10:00:00 GMT+0000 (UTC)

Aetna Member Services's Best Toll-Free/800 Customer Phone Number

This is Aetna Member Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aetna Member Services agent. This phone number is Aetna Member Services's Best Phone Number because 16,338 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-204-9186 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Aetna Member Services we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, Aetna Member Services has 7 phone numbers. It's not always clear what is the best way to talk to Aetna Member Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Aetna Member Services - by phone or otherwise

While 877-204-9186 is Aetna Member Services's best toll-free number, there are 8 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Aetna Member Services customers, is by calling their 844-210-8952 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 844-210-8952 for New Customers. If you think this information is inaccurate or know of other ways to contact Aetna Member Services please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Aetna Member Services.

What is GetHuman's Relationship to Aetna Member Services?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Aetna Member Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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