Aetna Member Services Customer Service

Phone Number & Contact Info

Aetna Member Services's Best Phone Number

877-204-9186
Toll-free·Calls Member Services·Most popular Aetna Member Services number
Q:

How do I talk to a live human at Aetna Member Services?

A:Must choose option 1-3, then hold on the line until you are transferred.
Q:

Does Aetna Member Services offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

Aetna Member Services Customer Phone Numbers

PPO Member Services

866-565-1236
Toll-free · 24 hours, 7 days · Calling this Aetna Member Services number should go right to a real human being · To make a payment, press 1. All other callers, please remain on the line.

Dental Customer Service

800-451-7715
Toll-free · 24 hours, 7 days · Press 0 twice for dental benefits for dental providers/customer service · National Dentist Line - Say or enter your NTI or your tax ID.

Billing

888-218-1276
Toll-free · Mon-Fri 10am – 8pm EST · Press 1 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Aetna Member Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose option 1-3, then hold on the line until you are transferred.
Here is how our research team describes the way the Aetna Member Services phone system greets you: AT&T - To set up new service for home, press 5. To set up new service for your business, press 6. Current customers, press 7.
Below are some clips we've found from Aetna Member Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Aetna. This call is being recorded for quality and other health care operations purposes. As a reminder, please consider getting your flu shot. For more information on coverage, visit go dot aetna dot com slash twenty twenty three dash flu. First, are you an Aetna member or a medical or dental professional? If you are inquiring about becoming a member, say inquiry."
Excerpt from a call with Aetna Member Services
Monday, January 15, 2024 1:06 PM

They may ask you to say or enter information

"Thank you for calling Aetna. This call is being recorded for quality and other health care operations purposes.
First, are you an Aetna member, or a medical or dental professional?
If you are an Enter or say the month, day, and year of the date of birth the person you're calling about."
Excerpt from a call with Aetna Member Services
Friday, March 1, 2024 8:28 PM

The first phone menu

"Thank you for calling Aetna. This call is being recorded for quality and other health care operations purposes. First, are you an Aetna member? Or a medical or dental professional? If you are inquiring about becoming a member, say inquiry. I still couldn't hear if you said anything.
Sorry. I didn't hear you. If you're an Aetna policyholder, say member or press one.
If you're a medical or dental professional, say health care professional or press two."
Excerpt from a call with Aetna Member Services
Thursday, February 15, 2024 8:10 PM

What are the hours and when should I call?

Aetna Member Services operates the call center for this 877-204-9186 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 311 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aetna Member Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aetna Member Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Aetna Member Services is Sunday. The most busy day to call is Tuesday, which averages 261% more phone calls by comparison. Again, this is based on a sample of 311 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Aetna Member Services

In summation, the best day to call Aetna Member Services is Wednesday.

Why Customers Call Aetna Member Services

Below is a sample of recent calls to Aetna Member Services, and their purpose. Are any of these similar to the reason you are trying to call?
Insurance coverage inquiry: "Trying to understand what is covered by insurance plan."
- From a call lasting 2m 52s , Jun 22, 2024 6:47 PM
Lost ID card: "I lost my ID card and do not have my ID number."
- From a call lasting 1m 9s , Jun 14, 2024 8:33 PM
Lost ID card: "I lost my card, which is why I'm calling."
- From a call lasting 9m 16s , Jun 14, 2024 8:22 PM
Requesting new ID card: "I need a new ID card."
- From a call lasting 7m 8s , May 24, 2024 8:06 PM
Inquiring about PPO dental plans: "I need to speak with someone about the different types of PPO dental plans you offer so that I can select one to purchase."
- From a call lasting 1m 28s , Mar 21, 2024 10:37 PM
Request new insurance card: "She needs to be reissued a new card to get her medication, the pharmacist needs a VIN number to process, and she can't afford the medicines without it."
- From a call lasting 25m 28s , Mar 6, 2024 5:14 PM
Insurance coverage confirmation: "So I want to can you please confirm that I have insurance coverage?"
- From a call lasting 8m 30s , Feb 22, 2024 10:51 PM
Insurance coverage inquiry: "I need to talk to somebody about the coverage that I have."
- From a call lasting 17m 7s , Jan 29, 2024 1:28 PM
Assisting friend with insurance: "I'm helping my friend, Levi, get set up with Aetna insurance and need to put you on a three-way call."
- From a call lasting 3m 34s , Jan 27, 2024 7:01 PM
Requesting insurance card via email: "Was calling to see if I can get an email of my card because I moved and I'm getting a divorce, and I need it for a doctor appointment today."
- From a call lasting 9m 4s , Jan 15, 2024 1:06 PM

More Aetna Member Services Customer Service Contacts

There are of course other ways to contact Aetna Member Services customer service besides the phone. Below we list the best ones, by medium.

Aetna Member Services Customer Help Desk / Web Support

aetna.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Aetna Member Services customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Aetna Member Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aetna Member Services agent. This phone number is Aetna Member Services's best phone number because 16,338 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-204-9186 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Aetna Member Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Aetna Member Services has 4 phone numbers. It's not always clear what is the best way to talk to Aetna Member Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Aetna Member Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aetna Member Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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