Hi, *I placed an order through postmates for a Cassells cheeseburger and fries in Los A...

GetHuman2230446's customer service issue with Postmates.com from February 2019

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The issue in GetHuman2230446's own words
Hi, *I placed an order through postmates for a Cassells cheeseburger and fries in Los Angeles on February **th at **:** PM. I texted the driver Markeis and he claimed he couldn’t deliver the food until he’d picked up other orders because “the app wouldn’t allow it”. The food was cold at this point as he’d picked it up ** minutes prior. The app never updated with his location and the order delivery time kept going up. I waited an hour for the app to update with his location and then I called him. He asked for my address which he said he didn’t have and then said the app wouldn’t allow him to deliver my food or cancel my order so I was forced to cancel. I’d like a full refund.**All the best,*Robert Cody***********
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Postmates.com

Customer service issue
Reported by GetHuman2230446
Feb 18th, 2019 - 8 mons ago
I have an issue with Postmates.com too
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Timeline
GetHuman2230446 started working on this issue
Feb 18th 3:28am