Placed an order for my kids for dinner. Then got a call and the Postmates said *. It’ll...

GetHuman2219153's customer service issue with from February 2019

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The issue in GetHuman2219153's own words
Placed an order for my kids for dinner. Then got a call and the Postmates said *. It’ll be an hour and *. They don’t have any kids meals. So I asked if i could cancel she said no. And we hung up. The kids meals were the “bulk” of my order. So I texted and told her that usually I get offered to change the item. And since she didn’t even call to offer a replacement I told her i needed to cancel. Then she asked me “how do I cancel an order” all via text. Now I’m out an expensive meal and a cancellation fee when I was supposed to be offered an alternative or told items weren’t available. Highly upset that this happens when I use Postmates and talk it up so often. Very discouraging. Would appreciate feedback about this issue
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Customer service issue
Reported by GetHuman2219153
Feb 16th, 2019 - 8 mons ago
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GetHuman2219153 started working on this issue
Feb 16th 1:24am