I ordered Jack in the box. Put in the special instructions for the driver to call upon...

GetHuman-mrslesli's customer service issue with Postmates.com from January 2019

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The issue in GetHuman-mrslesli's own words
I ordered Jack in the box. Put in the special instructions for the driver to call upon arrival. We were waiting for a call and never got one. I asked my husband to make sure his phones not dead. He picked it up and there was a text saying the driver is here. So I ran to the door and they werent there. I went outside and they were accross the street * doors down. The driver hung a uturn and drove away, I trried waving my arms but since they went in the oppisite direction they didnt see me. Im super upset. I paid for nothing. This was your drivers fault and I shouldnt have to pay for something that wasnt delivered. They were suppose to call when arriving. It even says the driver will look at your special instructions. I should get a credit or something
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Postmates.com

Customer service issue
Reported by GetHuman-mrslesli
Jan 13th, 2019 - a mon ago
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GetHuman-mrslesli started working on this issue
Jan 13th 11:01am
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Jan 13th 11:02am