This is the second time postmates messes up on us. First time we didn't receive my son...

GetHuman-yonancel's customer service issue with Postmates.com from December 2018

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The issue in GetHuman-yonancel's own words
This is the second time postmates messes up on us. First time we didn't receive my son's order. We got charged twice. This happened *-* days ago and we still haven't received that money. Today I was waiting an hour for you guys to send me a message that the order was cancelled. Aside of that I was supposed to get a refund and instead I got charged $** when it was supposed to be $**. I'm very dissatisfied and upset because now instead of getting food I'm getting all these charges for really bad service. Please give me a refund for this order. Just want my money back as soon as possible we don't have the money to be saving with you guys.
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Postmates.com

Customer service issue
Reported by GetHuman-yonancel
Dec 29th, 2018 - 10 mons ago
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Timeline
GetHuman-yonancel started working on this issue
Dec 29th, 2018 3:31am