I was picking an order up for $** and my card was repeatedly declined. Asked for Suppor...

GetHuman1699687's customer service issue with Postmates.com from December 2018

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The issue in GetHuman1699687's own words
I was picking an order up for $** and my card was repeatedly declined. Asked for Support and pressed Charge Declined and asked for help again. And nothing. The app is frozen. Will not allow me to cancel order or anything. But still wants me to pick up the order. It isn’t registering my selections. I do not want to be penalized for this order. I did everything I could. Even restarted my phone. It’s never done this. This is not my phone acting up either.
GetHuman1699687 did not yet indicate what Postmates.com should do to make this right.
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Postmates.com

Customer service issue
Reported by GetHuman1699687
Dec 6th, 2018 - a mon ago
I have an issue with Postmates.com too
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Seen by 7 customers so far
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Timeline
GetHuman1699687 started working on this issue
Dec 6th, 2018 2:09am