I canceled my first false order from Nguyens Kitchen. I should not be charged for this...

GetHuman-zkaplanf's customer service issue with Postmates.com from November 2018

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The issue in GetHuman-zkaplanf's own words
I canceled my first false order from Nguyens Kitchen. I should not be charged for this order, there were two locations with the same name and I called immediately to cancel immediately and yet I’m getting charged the full $** for this order. This restaurant is not even getting paid for any of the order that I canceled so this is extremely unfair to the customer and to the restaurant. This is basically stealing, I demand a refund. Also on top of that I pay $*** a year to be an unlimited member, I didn’t expect this type of customer service.
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Postmates.com

Customer service issue
Reported by GetHuman-zkaplanf
Nov 30th, 2018 - 6 mons ago
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Timeline
GetHuman-zkaplanf started working on this issue
Nov 30th, 2018 1:32am