I signed up for Postmates, several moths ago. I cannot get past the first part, because...

GetHuman-ninawell's customer service issue with Postmates.com from September 2018

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The issue in GetHuman-ninawell's own words
I signed up for Postmates, several moths ago. I cannot get past the first part, because it says it is verifying my identity. I have been sent the card and bags already, so I assume I passed background. I have refreshed the app, even deleted the app and downloaded it again, nothing changes. I have contacted the help center * times, and no one has been able to tell me why this is happening, or how to solve the issue. I have also done everything that the e-mail tells me to do. So frustrating!!!!!!
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Customer service issue
Reported by GetHuman-ninawell
Sep 20th, 2018 - 6 mons ago
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GetHuman-ninawell started working on this issue
Sep 20th, 2018 3:42am
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Sep 20th, 2018 3:43am