I need help with my acct. I received an email that I owe $**.**, and Nu Account has be...

GetHuman-kelli_ea's customer service issue with Postmates.com from July 2018

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The issue in GetHuman-kelli_ea's own words
I need help with my acct. I received an email that I owe $**.**, and Nu Account has been suspended. I don’t have any unpaid deliveries. I did however, order *x and my card declined. I wasn’t aware my balance was zero. I added another card as payment and placed another order. I logged on and have no failed payments showing, just the two that were cancelled.**As of now my account is suspended and I am unable to order. I use your service often.
GetHuman-kelli_ea did not yet indicate what Postmates.com should do to make this right.
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Customer service issue
Reported by GetHuman-kelli_ea
Jul 28th, 2018 - 10 mons ago
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Items needed
Account holder name
Email address on the account
Phone number
Billing address
GetHuman-kelli_ea started working on this issue
Jul 28th, 2018 1:43am
GetHuman-kelli_ea indicated the issue is not fixed yet.
Jul 28th, 2018 4:48am