I placed an order and after waiting over an hour, I get a call from the driver who was...

GetHuman-aileenz's customer service issue with Postmates.com from July 2018

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The issue in GetHuman-aileenz's own words
I placed an order and after waiting over an hour, I get a call from the driver who was at the restaurant and told me that my order was not ready because they were busy preparing a huge order for someone. She suggested I cancel my order because If not, I’d have to wait an additional ** minutes for my order to be prepared. So by the time the driver would’ve arrived, I would’ve been waiting * hours for * slices of pizza. My account says that I will be charged almost $**. I didn’t think it was fair for myself or for the driver to have to wait so long which is why I cancelled. But I should not be penalized for this. Can I be issued a full refund?
GetHuman-aileenz did not yet indicate what Postmates.com should do to make this right.
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Postmates.com

Customer service issue
Reported by GetHuman-aileenz
Jul 21st, 2018 - a yr ago
I have an issue with Postmates.com too
Fixed
Seen by 5 customers so far
Similar issue to 4911 others
0 customers following this
Items needed
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Timeline
GetHuman-aileenz started working on this issue
Jul 21st, 2018 11:11pm
GetHuman-aileenz confirmed the issue is fixed. Hooray!
Jul 22nd, 2018 12:29am
GetHuman-aileenz confirmed the issue is fixed. Hooray!
Jul 23rd, 2018 2:31pm