Ordered food from Kizuki Ramen in West Seattle. App said order was accepted at *pm with...

GetHuman639063's complaint issue with Postmates.com from April 2018

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Help with my Postmates.com issue
Before contacting them, items GetHuman639063 may need:
Account holder name, Email address on the account, Phone number, and Billing address
GetHuman639063's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman639063 will want to follow the link below to head to their help center. We will check on GetHuman639063 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman639063's own words:
Ordered food from Kizuki Ramen in West Seattle. App said order was accepted at *pm with estimated delivery at *:**. Status was moved to prepared at *:** and ETA was pushed back to **. Driver called at **:** and said that the restaurant never made the food and was closing. I waited over an hour just to be told my food isn't going to be delivered...
I trust that Postmates.com will make this right and come up with a resolution that is fair.
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Postmates.com

complaint issue
Reported by GetHuman639063
Apr 29th, 2018 - 3 mons ago
I have an issue with Postmates.com too
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Seen by 2 customers so far
Similar issue to 4558 others
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Timeline
GetHuman639063 started working on this issue
Apr 29th 5:09am