My name is Katie Ruivo. My order * is **********. I placed an order on December second...

GetHuman-kruivo's customer service issue with Macy's from December 2018

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The issue in GetHuman-kruivo's own words
My name is Katie Ruivo. My order * is **********. I placed an order on December second and it was supposed to arrive on December *th. I have yet to receive an email with tracking information. It still says my order is processing. I'm worried that the coat I ordered may not be in stock and just wasnt updated on the website. If that is the case, I need to know ASAP so I can go ahead and order something else. I need this order no later than the **st of December, so any help would be appreciated. I hate to be a pain because I know you guys are busy with all the holiday shopping, but I would just like to know what's going on.
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Customer service issue
Reported by GetHuman-kruivo
Dec 7th, 2018 - 6 mons ago
I have an issue with Macy's too
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GetHuman-kruivo started working on this issue
Dec 7th, 2018 7:39pm