Hi - I take Lyft all the time and I had two bad experiences yesterday and I am hoping t...

GetHuman638332's Billing Issue with Lyft from April 2018

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Help with my Lyft issue
Before contacting them, items GetHuman638332 may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
GetHuman638332's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman638332 will want to follow the link below to head to their help center. We will check on GetHuman638332 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman638332's own words:
Hi - I take Lyft all the time and I had two bad experiences yesterday and I am hoping to be reimbursed. I got into my first ride which was a pool and as I got into the car he cancelled my ride by accident. He told me to call for a lyft again, ***uming he would get the call and it called someone else. I had to get out of the car and I was charged * for a cancelled ride. The second driver had no idea where she was going and I asked her to pull over and because it was a pool, she had no idea how to stop the ride and I was charged for that ride as well. How do I go about getting reimbursed?
I trust that Lyft will make this right and come up with a resolution that is fair.
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Lyft

Billing Issue
Reported by GetHuman638332
Apr 28th, 2018 - 3 mons ago
I have an issue with Lyft too
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Seen by 3 customers so far
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GetHuman638332 started working on this issue
Apr 28th 8:43pm