Frontier Airlines refund requested

GetHuman4887668's customer service issue with Frontier Airlines from May 2020

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The issue in GetHuman4887668's own words
I was trying to get a refund for a flight cancelled due to the pandemic. ... I need to speak with a manager or supervisor regarding the credit I received for a flight I was not able to take due to COVID-**
They issued a credit that needs to be used within ** days, I am still unable to fly due to the pandemic and would like a refund. It’s extremely difficult to try to reach someone over the phone, after waiting over an hour on hold twice my call was disconnected, when I tried to call back their recording said the wait is longer than ** minutes and I was disconnected again. I’ve requested refunds via their website * times, they were all declined. When I replied asking for further assistance I received what was likely an automated email suggesting I call customer service.
They could make this right by refunding my purchase.
I expected during a worldwide pandemic that Frontier would back their CEO’s messages to provide service and make adjustments to keep customers safe. This should include when a doctor advises you not to fly and*or if you don’t feel comfortable flying in the current conditions.
Numerous emails requesting further assistance and over * hours of waiting on hold.
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Frontier Airlines

Flight
Customer service issue
Reported by GetHuman4887668
May 29th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 3263 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account

Timeline

GetHuman4887668 started working on this issue
May 29th, 2020 8:36pm
GetHuman4887668 indicated the issue is not fixed yet.
Jun 3rd, 2020 8:22pm
GetHuman4887668 indicated the issue is not fixed yet.
Jun 3rd, 2020 8:22pm
GetHuman4887668 indicated the issue is not fixed yet.
Jun 3rd, 2020 8:35pm
GetHuman4887668 indicated the issue is not fixed yet.
Jun 3rd, 2020 8:37pm

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