I was trying to get a refund for a flight cancelled due to the pandemic. ... I need to speak with a manager or supervisor regarding the credit I received for a flight I was not able to take due to COVID-**
They issued a credit that needs to be used within ** days, I am still unable to fly due to the pandemic and would like a refund. It’s extremely difficult to try to reach someone over the phone, after waiting over an hour on hold twice my call was disconnected, when I tried to call back their recording said the wait is longer than ** minutes and I was disconnected again. I’ve requested refunds via their website * times, they were all declined. When I replied asking for further assistance I received what was likely an automated email suggesting I call customer service.
They could make this right by refunding my purchase.
I expected during a worldwide pandemic that Frontier would back their CEO’s messages to provide service and make adjustments to keep customers safe. This should include when a doctor advises you not to fly and*or if you don’t feel comfortable flying in the current conditions.
Numerous emails requesting further assistance and over * hours of waiting on hold.