Good evening,**I have a flight booked for this weekend Confirmation Code J*YW*S under...

GetHuman-taryn_le's customer service issue with Frontier Airlines from January 2019

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Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman-taryn_le's own words
Good evening,**I have a flight booked for this weekend Confirmation Code J*YW*S under the name Taryn Lentz. The trip was to visit my grandmother who passed away unexpectedly in early December. I was emailing to inquire if there was a way to waive the change flight fees due to the circumstances. I forgot about this trip entirely until I received the reminder email this morning.**I do not want a refund, I just want a credit for the flight which I will not be able to get due to the change flight fees. I can provide proof of obituary if needed. **This is a sensitive time for my family and the trip can not be traveled this weekend. Please let me know if there is any way you could help me with this.
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Frontier Airlines

Customer service issue
Reported by GetHuman-taryn_le
Jan 8th, 2019 - a mon ago
I have an issue with Frontier Airlines too
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GetHuman-taryn_le started working on this issue
Jan 8th 1:51am