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Before contacting them, items GetHuman-ginrio may need:
Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
The issue in GetHuman-ginrio's own words
I faxed you all the information **-**-**** regarding the cancellation of F* **** on **-**-****. I was able to get a flight on Southwest and provided you my proof of payment, SW boarding passes, etc. My trip confirmation number was DCWTGK for Virginia Shumar Clark. Please advise me of the status of my refund. I understand it may take up to * weeks, but I'd like to know you received my paperwork and it has been accepted. Thank you!
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