I have two issues: *) I am trying to cancel tiket PBBBHQ for a flight on June **, ABQ...

GetHuman762800's customer service issue with Frontier Airlines from June 2018

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The issue in GetHuman762800's own words
I have two issues: *) I am trying to cancel tiket PBBBHQ for a flight on June **, ABQ-PVD in name of Barry Ellsworth. When I try to cancel this ticket at your website, I get an error message that agent cannot issue a credit. This is a Classic Plus ticket and I want a refund to my original form of payment. *) I cancelled ticket S***HC online, and the confirmation email listed a "credit shell" and also informed that "This Customer Credit will expire * year from." This is a Classic Plus ticket and I want a refund to my original form of payment, but it is not clear whether you have issued a refund or a credit voucher.
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Frontier Airlines

Customer service issue
Reported by GetHuman762800
Jun 8th, 2018 - a yr ago
I have an issue with Frontier Airlines too
Fixed
Seen by 2 customers so far
Similar issue to 663 others
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Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman762800 started working on this issue
Jun 8th, 2018 1:47pm
GetHuman762800 indicated the issue is not fixed yet.
Jun 8th, 2018 1:49pm