We Received Your Information*If we still find that you're not old enough to be on Faceb...

GetHuman-mandikec's customer service issue with Facebook from May 2021

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Help with my Facebook issue
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GetHuman-mandikec's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mandikec will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mandikec can let us know if they help or not.
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Before contacting them, items GetHuman-mandikec may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-mandikec's own words
We Received Your Information*If we still find that you're not old enough to be on Facebook, your account will remain disabled. This is because your account doesn't follow our Terms of Service.*We're always looking out for the security of people on Facebook, so until then you can't use your account.**I dont know what to do. it gave me the option of downloading a file, but that is a record of facebook urls within my account. i didnt ask for that

GetHuman-mandikec did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-mandikec
May 11th, 2021 - 3 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 135568 others
0 customers following this

Timeline

GetHuman-mandikec started working on this issue
May 11th 3:40am
GetHuman-mandikec indicated the issue is not fixed yet.
May 11th 10:48am

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