Hi **The problem I am facing is related to my Facebook account. Couple week ago someone...

GetHuman-madalj's Recover Hacked Account issue with Facebook from March 2021

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-madalj's own words
Hi **The problem I am facing is related to my Facebook account. Couple week ago someone has hacked my account, the password and primary email address has been changed and I lost the full access to my account. I have tried to reset my account by the option of the code sent on my mobile number without any success. I have also followed the Facebook recovery instructions and tried to upload the ID to proof my identity but it didn't work either. Can I please get some further information or assist how to get back my account back. I have never set up the trust friend option before my account been hacked so this way seems out as well.**Magdalena Leszko

GetHuman-madalj did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-madalj
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 139046 others
0 customers following this

Timeline

GetHuman-madalj started working on this issue
Mar 20th 7:43pm