I was hacked late last night and have been locked out of my account. I have very import...

GetHuman-kiwicass's Recover Hacked Account issue with Facebook from March 2021

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-kiwicass's own words
I was hacked late last night and have been locked out of my account. I have very important and sentimental photos and more on my account and would like to get back into my account. Someone changed my email address to theirs and changed the password. I was able to change all the information back to me but now I need a code to be able to recover my account, but I have asked for several codes and nothing came through.

GetHuman-kiwicass did not yet indicate what Facebook should do to make this right.

How GetHuman-kiwicass fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-kiwicass
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 139064 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-kiwicass started working on this issue
Mar 20th 3:05pm

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