My Gmail was hacked and I'm locked out of it. I have done everything Google told me to...

GetHuman5848604's Recover Hacked Account issue with Facebook from March 2021

Help with my Facebook issue
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Before contacting them, items GetHuman5848604 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5848604's own words
My Gmail was hacked and I'm locked out of it. I have done everything Google told me to online for the past * weeks including changing my password at least *** times in the last week. I'm now locked out of it but there's is nothing telling me how to change the email on Facebook and I'll locked out of that. I have a mobile and a different email but I but i was pushed out by the hacker before I could fix it! He now has my new email address... How can I get my page back! I even went to verify my ID just before being logged out.

GetHuman5848604 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman5848604
Mar 16th, 2021 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 138889 others
0 customers following this


GetHuman5848604 started working on this issue
Mar 16th 2:57am