Hello*I’m not able to access my account, Facebook seems to have locked me out of it and...

GetHuman5609524's customer service issue with Facebook from January 2021

Help with my Facebook issue
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The issue in GetHuman5609524's own words
Hello*I’m not able to access my account, Facebook seems to have locked me out of it and I can’t reset my password by following the links they suggest. It says that I changed my password about a year ago but everything that is memorable to me isn’t correct. *It recognises my profile picture so at least I know my account is still there but there doesn’t seem to be any options to sort my password out. I have no email attached to the account* only my mobile number. *Please advise what’s best to do.

GetHuman5609524 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman5609524
Jan 2nd, 2021 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 135549 others
0 customers following this


GetHuman5609524 started working on this issue
Jan 2nd 7:12pm
GetHuman5609524 indicated the issue is not fixed yet.
Jan 3rd 11:25am

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