I can't get into my Facebook account after getting a new phone. The code generator do...

GetHuman-kcelico's Can't Receive Code to Reset issue with Facebook from November 2020

Help with my Facebook issue
Before contacting them, items GetHuman-kcelico may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-kcelico's own words
I can't get into my Facebook account after getting a new phone. The code generator doesn't work and I am now locked out of my account. I am not getting the text with a code and the email they have is not active and has not been for ** years which I had removed from my account about a year ago. I can't even create a new account because I have to verify my identity and am not sure how. I have completed the online form but have not heard a response.

GetHuman-kcelico did not yet indicate what Facebook should do to make this right.

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Can't Receive Code to Reset issue
Reported by GetHuman-kcelico
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 145933 others
0 customers following this

Timeline

GetHuman-kcelico started working on this issue
Nov 12th, 2020 1:37pm
GetHuman-kcelico indicated the issue is not fixed yet.
Nov 12th, 2020 5:54pm
GetHuman-kcelico shared this issue with friends on Facebook
Nov 12th, 2020 5:56pm