I have an old Facebook account that has a lot of pictures with my ex-girlfriend and it...

GetHuman5431764's customer service issue with Facebook from November 2020

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The issue in GetHuman5431764's own words
I have an old Facebook account that has a lot of pictures with my ex-girlfriend and it's not good and healthy for my current relationship. I still have access to it's Gmail but I can't access two-factor authentication anymore since I completely lost the phone number and the device, I have tried to reset the password and contacted facebook team for help but it still doesn't work out. Also, I only received a reply from Facebook said that they have only fewer people to review the cases due to the covid outbreak and they will not review unless it's urgent, please help me with this, thank you.

GetHuman5431764 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman5431764
Nov 4th, 2020 - 9 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 143529 others
0 customers following this

Timeline

GetHuman5431764 started working on this issue
Nov 4th, 2020 8:25am

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