My account was hacked earlier this week by a scammer who has managed to scam $*** worth...

GetHuman5272829's Recover Hacked Account issue with Facebook from September 2020

Help with my Facebook issue
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Before contacting them, items GetHuman5272829 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5272829's own words
My account was hacked earlier this week by a scammer who has managed to scam $*** worth of Goggle Play cards from my friends. They have made my page inaccessible to me. I can only see my profile pic. I don't know if they have cloned my page or cracked my password...which no longer works for me. I was unable to disable my account. I have attempted to establish a new FB account but my new account password didn't work and the hackers (I presume) email shows up as the email associated with the new account. I have had friends post warnings on their pages for me, but they are still getting fraudulent friend requests. I have removed the FB and messenger apps from my phone. I don't know what else to do. This is not a casual hacker.

GetHuman5272829 did not yet indicate what Facebook should do to make this right.

How GetHuman5272829 fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman5272829
Sep 17th, 2020 - 4 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 138659 others
0 customers following this

Timeline

GetHuman5272829 started working on this issue
Sep 17th, 2020 1:34pm
GetHuman5272829 indicated the issue is not fixed yet.
Sep 17th, 2020 6:05pm
GetHuman5272829 indicated the issue is not fixed yet.
Sep 17th, 2020 8:54pm

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