Hello,*I am currently locked out of Facebook. I have attempted to change my password a...

GetHuman5195452's Recover Hacked Account issue with Facebook from August 2020

Help with my Facebook issue
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Before contacting them, items GetHuman5195452 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5195452's own words
Hello,*I am currently locked out of Facebook. I have attempted to change my password and have sent my identity (driver's license) over a dozen times. This has been going on for over a month. It's almost as if facebook is deliberately not responding. I also know that I have another option by contacting people in Facebook that I'm friends with. This list consists of two people that are in their late **'s, Enough said about that. **There is no phone number for Facebook help, nor an email address. So, what does one do when this happens? **Sincerely, Sue Fox

GetHuman5195452 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5195452
Aug 24th, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 143553 others
0 customers following this

Timeline

GetHuman5195452 started working on this issue
Aug 24th, 2020 10:18pm