I am unable to access my Facebook account on my Apple IMAC desk top computer. This has...

GetHuman5179766's Recover Disabled Account issue with Facebook from August 2020

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Help with my Facebook issue
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GetHuman5179766's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5179766 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5179766 can let us know if they help or not.
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Before contacting them, items GetHuman5179766 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman5179766's own words
I am unable to access my Facebook account on my Apple IMAC desk top computer. This has been a problem for * or more days. I spent approximately ** minutes today on the phone with Apple Tech Support, but was unable to resolve the problem. Tried new sign-in to Facebook account via both Safari and Google Crome browsers, but with no success. Each time I get message "Received Your Information", but I am unable to progress beyond that point. My contact information is: email: *****@***.com, mobile phone: ***-***-****. My preference is to talk to someone in person. I am ** years old and have not had much success trying to follow directions via email. John Banker

GetHuman5179766 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman5179766
Aug 20th, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 144652 others
0 customers following this

Timeline

GetHuman5179766 started working on this issue
Aug 20th, 2020 6:19pm