My mobile phone stopped working and receiving calls and texts. I now have a new mobile...

GetHuman5067156's Can't Receive Code to Reset issue with Facebook from July 2020

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The issue in GetHuman5067156's own words
My mobile phone stopped working and receiving calls and texts. I now have a new mobile phone but at the moment I don't have a phone number as I'm trying to keep the number I'm used to using and also the number is linked to just more than my Facebook account. I'm now locked out of Facebook and don't know what I can do to get it unlocked. I was told that I needed to change my password which I did and now am locked out for some reason that I don't know. What help is available for me to unlock my account please. I know that I don't use Facebook very often but it's annoying to find that I'm locked out of it for something beyond my control. I don't know if someone else has had access to my account without me knowing about it.

GetHuman5067156 did not yet indicate what Facebook should do to make this right.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman5067156
Jul 15th, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 157576 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman5067156 started working on this issue
Jul 15th 11:03am
GetHuman5067156 indicated the issue is not fixed yet.
Jul 19th 4:15pm

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