Firstly I received an email telling me that my password had been reset, if it wasn't me...

GetHuman5044346's Recover Hacked Account issue with Facebook from July 2020

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Before contacting them, items GetHuman5044346 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5044346's own words
Firstly I received an email telling me that my password had been reset, if it wasn't me it told me to secure the account, I followed the instructions and uploaded a picture of my driving licence. *When I try to login it now says*Your account has been disabled*You can't use Facebook because your account, or activity on it, didn't follow our Community Standards. We have already reviewed this decision and it can't be reversed. To learn more about the reasons why we disable accounts visit the Community Standards.*I have not received any emails to explain what I am meant to have done wrong*I need to access my messenger account for work

GetHuman5044346 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5044346
Jul 8th, 2020 - 9 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 160829 others
0 customers following this

Timeline

GetHuman5044346 started working on this issue
Jul 8th, 2020 7:17pm