I was on FaceBook and just scrolling through and I decided to get off of it so I just t...

GetHuman-jennkolc's customer service issue with Facebook from April 2020

Help with my Facebook issue
The issue in GetHuman-jennkolc's own words
I was on FaceBook and just scrolling through and I decided to get off of it so I just turned my phone off. When I tried getting on messenger, it was logged out and when i tried logging back in I couldn't. I don't know if it was because i was requesting friends for too long or if someone logged into my account. The screen kept popping up as You Can't Use FaceBook Right Now. So I don't know if my account is disabled or if it was hacked or if security is actually checking it.

GetHuman-jennkolc did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-jennkolc
Apr 19th, 2020 - 6 months ago
Fixed
Seen by 4 customers so far
Similar issue to 192988 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jennkolc started working on this issue
Apr 19th 3:37am
GetHuman-jennkolc confirmed the issue is fixed. Hooray!
Apr 19th 5:50pm
GetHuman-jennkolc confirmed the issue is fixed. Hooray!
Apr 19th 5:59pm

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