Dear Facebook Team,**I need your help because Yesterday I was going to sell my old phon...

GetHuman4635299's customer service issue with Facebook from April 2020

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The issue in GetHuman4635299's own words
Dear Facebook Team,**I need your help because Yesterday I was going to sell my old phone and I’m forget logout my Facebook account. So I try to login with my new phone but I can’t get it because on my Facebook account I use “Code Generator”, I lost my code generator, so I try to reset the password with email and phone number success to reset the password but they still ask Code Generator. Please help me ASAP because I need my Facebook account for work.**Thank you for your attention.**So I will attach my personal ID for verification.**Regards,***Bintang Pamungkas.

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Facebook

Customer service issue
Reported by GetHuman4635299
Apr 14th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 190481 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman4635299 started working on this issue
Apr 14th 5:48am
GetHuman4635299 indicated the issue is not fixed yet.
Apr 14th 11:25am

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