Dear Facebook Team,**I need your help because Yesterday I was going to sell my old phon...

GetHuman4635299's customer service issue with Facebook from April 2020

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The issue in GetHuman4635299's own words
Dear Facebook Team,**I need your help because Yesterday I was going to sell my old phone and I’m forget logout my Facebook account. So I try to login with my new phone but I can’t get it because on my Facebook account I use “Code Generator”, I lost my code generator, so I try to reset the password with email and phone number success to reset the password but they still ask Code Generator. Please help me ASAP because I need my Facebook account for work.**Thank you for your attention.**So I will attach my personal ID for verification.**Regards,***Bintang Pamungkas.

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Customer service issue
Reported by GetHuman4635299
Apr 14th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 190481 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman4635299 started working on this issue
Apr 14th 5:48am
GetHuman4635299 indicated the issue is not fixed yet.
Apr 14th 11:25am

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