I cannot access my Facebook account or Messenger. I have tried from my laptop and * se...

GetHuman-qvddecal's Recover Disabled Account issue with Facebook from February 2020

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Before contacting them, items GetHuman-qvddecal may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-qvddecal's own words
I cannot access my Facebook account or Messenger. I have tried from my laptop and * seperate cell phones. For Facebook it asks for me to confirm my identity. I click the link and i get a white screen saying connection lost tap to retry. I tap and nothing happens. On messenger it asks me to confirm my identity when i click that link. I just get a message saying that there is an error and they are working on it. *I cannot even try and contact facebook support because i cannot get into my account.

GetHuman-qvddecal did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-qvddecal
Feb 1st, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 232702 others
0 customers following this

Timeline

GetHuman-qvddecal started working on this issue
Feb 1st, 2020 7:51pm
GetHuman-qvddecal indicated the issue is not fixed yet.
Feb 2nd, 2020 12:18am