I was asked to verify my account and send them a picture of a government ID well I sent...

GetHuman4289368's Recover Disabled Account issue with Facebook from January 2020

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman4289368's own words
I was asked to verify my account and send them a picture of a government ID well I sent it but they either never received it or are still looking at it but it’s been a long time I’m talking probably a year of me trying to find ways to contact them. The message I get is unfortunately you cannot log into your account until we’ve reviewed these documents. My email is ChrisThaB*****@***.com**I really need access to the account specifically for myVEGAS account login because I have millions of loyalty points that I have not been able to use because of this.

GetHuman4289368 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman4289368
Jan 24th, 2020 - 9 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 236893 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman4289368 started working on this issue
Jan 24th 10:32pm
GetHuman4289368 indicated the issue is not fixed yet.
Jan 25th 5:12am
GetHuman4289368 indicated the issue is not fixed yet.
Jan 25th 5:16am
GetHuman4289368 indicated the issue is not fixed yet.
Jan 25th 11:24pm