I was trying to log into my Facebook account today. The password was changed but not by...

GetHuman4270232's Recover Hacked Account issue with Facebook from January 2020

Help with my Facebook issue
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Before contacting them, items GetHuman4270232 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4270232's own words
I was trying to log into my Facebook account today. The password was changed but not by me. I tried for hours to reset the password and finally did it but it created a new account which locked me out of my old account. There is now no evidence that my old account exists and that was my important account. I don’t know if there is any way to get it back but I really hope there is a way to do it. I spent so much time today to reset my password which did more bad than good

GetHuman4270232 did not yet indicate what Facebook should do to make this right.

How GetHuman4270232 fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman4270232
Jan 20th, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 238482 others
0 customers following this

Timeline

GetHuman4270232 started working on this issue
Jan 20th 4:32am

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