Someone changed my email and password on my facebook

GetHuman-glossopm's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
Before contacting them, items GetHuman-glossopm may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-glossopm's own words
The problem: Someone changed my email and password on my facebook

GetHuman-glossopm did not yet indicate what Facebook should do to make this right.

How GetHuman-glossopm fixed the problem

We are waiting for GetHuman-glossopm to fix the problem and share the solution with the rest of us customers.

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Recover Hacked Account issue
Reported by GetHuman-glossopm
Dec 12th, 2019 - 2 years ago
Not resolved
Seen by 44 customers so far
Similar issue to 231984 others
0 customers following this

Timeline

GetHuman-glossopm started working on this issue
Dec 12th, 2019 3:47pm
GetHuman-glossopm indicated the issue is not fixed yet.
Dec 12th, 2019 8:52pm
GetHuman-glossopm shared this issue with friends on Facebook
Dec 12th, 2019 8:52pm
GetHuman-glossopm indicated the issue is not fixed yet.
Dec 12th, 2019 8:57pm
GetHuman-glossopm indicated the issue is not fixed yet.
Dec 12th, 2019 10:50pm
GetHuman-glossopm indicated the issue is not fixed yet.
Dec 13th, 2019 2:09am
GetHuman-glossopm indicated the issue is not fixed yet.
Dec 13th, 2019 4:20pm