On Facebook I Forgot password to sign in to new phone. I never received verification co...

GetHuman3989000's Recover Disabled Account issue with Facebook from November 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3989000's own words
On Facebook I Forgot password to sign in to new phone. I never received verification code. Tried several times. Accidentally told them I wasn’t using the telephone number and email I currently DO use. Now I am unable to get into the Facebook account I use. I DEFINITELY do not want to open a new account which will have no old posts. Please help me get on my Facebook page.

GetHuman3989000 did not yet indicate what Facebook should do to make this right.

How GetHuman3989000 fixed the problem
Facebook was supposed to send the code to me via text. I checked several times but never found one. I also asked to have it resent. No response. When I checked my email on another device it was there. Voila! It worked.
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Disabled Account issue
Reported by GetHuman3989000
Nov 24th, 2019 - a year ago
GetHuman3989000 shared how to fix
Seen by 4 customers so far
Similar issue to 226556 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3989000 started working on this issue
Nov 24th, 2019 10:13pm
GetHuman3989000 confirmed the issue is fixed. Hooray!
Nov 25th, 2019 8:07am