My profile picture, which is a picture of my bonus son and myself, keeps getting taken...

GetHuman3778645's customer service issue with Facebook from October 2019

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The issue in GetHuman3778645's own words
My profile picture, which is a picture of my bonus son and myself, keeps getting taken down and I keep getting a notification I don't "have permission to use the photo." My boyfriend (the father of my bonus son and my son) took the picture and sent it to me to put up. I have his "permission" to use this photo. My boyfriends ex, the child's mother, is a high-conflict person who does anything she can to start drama in the family. Her most recent stunt is continuously reporting my page from a fake account (because I have her personal account blocked) because she wants to be spiteful. She has been this way for * years. First it was the police, then text message harassment, now she is acting out online.

GetHuman3778645 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3778645
Oct 16th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 724923 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3778645 started working on this issue
Oct 16th, 2019 9:41pm
GetHuman3778645 indicated the issue is not fixed yet.
Oct 17th, 2019 4:53am