Hi Facebook, I was hacked last week Thursday. The hacker has changed my email, phone nu...

GetHuman-bekdutto's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-bekdutto may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-bekdutto's own words
Hi Facebook, I was hacked last week Thursday. The hacker has changed my email, phone number and password. Since then I have somehow changed the password so the hacker can’t get in but now I can’t because they have changed the email. I am really confused to what can happen from here, I don’t want to make a new account as I will lose lots of personal messages, photos and friends that I may not be able to find on an another account. My name is bek Dutton, if you would like me to take a picture of my ID I would be happy too!! *Thankyou

GetHuman-bekdutto did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-bekdutto
Oct 15th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 722507 others
0 customers following this


GetHuman-bekdutto started working on this issue
Oct 15th, 2019 8:06am
GetHuman-bekdutto indicated the issue is not fixed yet.
Oct 15th, 2019 7:31pm
GetHuman-bekdutto indicated the issue is not fixed yet.
Oct 17th, 2019 1:23am