Phony Human

GetHuman-sshenfie's customer service issue with Facebook from September 2019

Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-sshenfie's own words
Boost a Facebook post ... I tried to boost a post. As it was of a political nature, I was told that first I need to authenticate my identity. Two methods were offered, but both require use of a cell phone. I do not have a cell phone and do not want one. I request a method that does not require me to have one. I could be sent a code by voice to my landline telephone and*or I could send a scan of my US passport.
This was especially frustrating because it is called GetHuman and yet at no point is there any possibility of contact with a human being except by paying for it.
I explained this above and it doesn't matter how many times I explain it, I expect it will still be ignored. I want an alternative method of authenticating identity that does not require me to have a smartphone.
This was the first time I tried to boost a post.
Like what?
How GetHuman-sshenfie fixed the problem

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Facebook

Facebook post boost
Customer service issue
Reported by GetHuman-sshenfie
Sep 29th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 694295 others
0 customers following this

Timeline

GetHuman-sshenfie started working on this issue
Sep 29th, 2019 3:15pm
GetHuman-sshenfie shared this issue with friends on Facebook
Sep 29th, 2019 3:16pm
GetHuman-sshenfie indicated the issue is not fixed yet.
Sep 29th, 2019 8:34pm
GetHuman-sshenfie indicated the issue is not fixed yet.
Sep 30th, 2019 5:35pm