My Facebook account was hacked. The phone number and email was changed. They changed th...

GetHuman3396307's Recover Disabled Account issue with Facebook from August 2019

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Before contacting them, items GetHuman3396307 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3396307's own words
My Facebook account was hacked. The phone number and email was changed. They changed the email to carolenow@aol . com which belongs to a FB page called Carol's tiny yorky puppies. A request was sent out to all my friend to like this page. I had a messenger conversation with the person who hacked my account and screen shot it where she claims she bought my FB account for $***, tries to get my email password and let's me know my account is attached to my PayPal. I did everything possible to recover it with old phone numbers and emails but was unsuccessful. I finally got the page taken down by FB but it has ** years worth of pictures I cant get back. Is it possible to recover a hacked account that was taken down by Facebook? I have the email from FB support with the case number. And how much will it cost?**Carol

GetHuman3396307 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3396307
Aug 9th, 2019 - 2 years ago
Not resolved
Seen by 67 customers so far
Similar issue to 600635 others
0 customers following this

Timeline

GetHuman3396307 started working on this issue
Aug 9th, 2019 12:05pm

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